Cadillac Hotel & Beach Club Autograph Collection by Marriott

The hotel has a great...

Liked: The hotel has a great location and the beach is beautiful. The property has a vintage, renovated style and is overall very clean. Unfortunately, the service was extremely disappointing.
Disliked: Our experience at this hotel was truly disappointing. We had just come back from a long day in Key West, spending hours in the water and sun, and decided to book a last-minute night at the Cadillac Hotel (at 9:30 pm). Unfortunately, from the moment we arrived, the service was terrible (except for the valet parking guys, who were really nice). At check-in, the front desk staff was unfriendly and unwelcoming. The person assisting us didn’t bother to explain the hotel amenities or make us feel comfortable. I specifically booked a room with an ocean view, but instead, we were given a partial view facing the hotel’s trash area. When I raised the issue, the staff were not helpful at all. - The next day we woke up with the trash truck sound early in the morning. The poor treatment continued the next day at the pool. The pool staff was rude and repeatedly asked for our room number as if we weren’t actual guests, which made the experience even more unpleasant. - On top of that, they charge extra for beach chairs, umbrellas, and towels, even though most hotels in the area include these for guests. The lack of service and manners throughout the stay made it a terrible experience.We usually stay at the Grand Beach Hotel and at the Faena Hotel, and in fact had just stayed there before our trip to Key West. - This time, we simply wanted to try something different, but it was a mistake. The service and overall experience at the Cadillac Hotel were far below expectations.If you’re considering staying here and are willing to spend this kind of money, I strongly suggest choosing another hotel in the area - you will get much better value and treatment elsewhere.

Superb

Good

Liked: Overall we had a good stay , stuff is very helpful, location and beach are great.
Disliked: Room must be fixed properly, pool need to be cleaned every day

Very good

Superb

Very good

Not what we booked and...

Liked: The breakfast was fabulous in regard to choice and freshness. Some of the staff were very friendly and made for a pleasant experience. Unfortunately there were two staff that were obnoxious and most unpleasant
Disliked: Staff

It’s okay and inexpensive

Liked: Bright hotel
Disliked: Crowded lots of children and teens

Enjoyed the stay .

Liked: Clean and staffs were courteous
Disliked: Nothing