Cactus Cove Inn and Suites

Exceptional

Very good

Good

Liked: Quirky

Superb

Liked: location was good breakfast was nice
Disliked: I booked through booking.com they didn’t give me the room I booked and paid for. I got a cheaper room and when I asked about it the management said that booking is a 3rd party and they would not honor the reservation. So do not book a luxury suite because you will not get it. I stayed there many of times and had the same issue but it was always resolved. It’s a hassle and a waste of time

Be careful

Liked: They have a decent facility. The front desk was welcoming when we arrived Had good coffee
Disliked: It’s very hard to see the sign for the hotel. When I mentioned it, I was told they were just bought the property 3 years ago and would get a larger sign once they could afford it. Used the pool. I’m 70 years old and was using the steps to get in. My foot slid out from under me and I went down hard. About 20 minutes later a man came to the pool and was using the steps to get in. He too fell hard and was in pain from it. Separately we both went to the front desk to let them know about falling on the steps. The staff wasn’t too concerned. They did have a maintenance person come sweep the steps. In the morning I mentioned it to the front desk again. Their response was Are you ok? I told them I bruised my ball joint on my left foot and I was stiff and sore all over. They told me they have had non slip strips on the steps, but they keep coming off. Didn’t seem concerned at all. Also the night before someone had overfilled the pool, getting the carpet soaked. The carpet was very loose and uneven. Huge trip concern. The room a dark gray walls and were chipped and scratched up. The furniture looked quite beat up. Had 4 different sty of lamps in the room.

Great value

Liked: Loved the setting and atmosphere around it. Great for families. Staff were great. The rooms were nice & big.
Disliked: It needs a little freshen up which looks like it is in the process. The carpets & floor were a bit sticky.

Bad

Good

Liked: The room where clean.
Disliked: That the poil closed at 9pm. When mos places close the at10. Mattress need to be replaced

Exceptional

Liked: Staff was niceIt's clean. No one bothered me. No kind of problemsAll was great
Disliked: Everything