Cachet Boutique Hotel NYC Guest Reviews
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|1.6 miles from New York City centre|
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Richard Wed, 1 April 2020
Nice hotel, disappointing & shocking...
Liked: Location was excellent &t he room was as expected - all fine & comfortable
Disliked: The front of house staff! My colleague who was staying arrived late at night after a 24hr long haul flight, the front of house staff insisted that the booking was not paid for & that it needed paying! It was paid for upfront & after a 2 hour heated discussion with zero understanding of tiredness or that fact there was proof of payment a manager finally appeared & granted access to my room with an apology! Not what you want or expect at the start of a business trip!!!On check out the same situation arose & again a refusal to accept payment had been made (by the same member of staff! - seems a lack of memory is also an issue!!!) A call to booking.com in the UK was required to sort it out!! My colleague who stayed was a Indian national & I just wonder if this was an issue with teh staff member!! I'd like to think not, but the situation had to be seen to be believed!! Very disappointing!
Marie Fri, 27 March 2020
Disliked: it was very cold in the hallway ... felt like the outdoor temperature (0 Degrees Celsius)
Anonymous Sun, 15 March 2020
I enjoyed my stay and...
Liked: Location was great and very close to times square. The person at the front desk was very nice and upgraded our room to a larger one which was more comfortable.
Disliked: The elevator is pretty small and somewhat slow, but manageable.
Sajuan Mon, 9 March 2020
Romantic and Beautiful
Troy Wed, 4 March 2020
Liked: It's location to Time Square.
Stephen Mon, 2 March 2020
Pleasant but unkempt
Liked: The staff, the concept of the hotel and location
Disliked: The cleanliness of the room (human was littered all over the sheets and floor), furniture were old and falling apart..
Athina Fri, 28 February 2020
Disliked: Everything: service, amenities, staff, price, location...
Eva Thu, 27 February 2020
Stephen Thu, 20 February 2020
Anonymous Tue, 18 February 2020