Name: Burntwood Court Hotel
Address: Common Road Brierley, Barnsley
Telephone: 0800 031 8416

Superb

Liked: Here for a wedding. Lovely room and facilities. Bed very comfy. Staff pleasant
Disliked: Nothing - all good

Overall ok but rooms need...

Liked: Staff, breakfast, room size all good
Disliked: Bed too small, only a double in a superior room is not good enough. Shower room was big but the shower cubicle was too small.

Very good

Liked: It was a lovely hotel .very quiet
Disliked: It was quite hot when we was there .i like the heat,but the room was very hot and even with the windows open it was to hot for our lass..also there are no blinds ,we were on the ground floor so had to have curtains drawn or anyone walking past would see in .

Not a good experience

Liked: The staff were helpful and pleasant
Disliked: The room was noisy due to service vehicles and service traffic such as laundry trollies passing very very close to the window. The room smelled strongly of powdered carpet cleaner and the shower had black mould in it and the bed was rock hard.

Okay room clean and quiet....

Liked: Nice room and clean
Disliked: Was ignored at reception trying to check out. By the fourth phone call being ignored I interrupted and asked if I could leave room card. I work in customer service always deal with the person in front of you before a phone call!!

Passable

Pleasant

Exceptional

Liked: Location and atmosphere

Poor

Liked: Spa and location
Disliked: I recently visited Burntwood Court for the first time, primarily to enjoy the spa and wellness day with my mother. We were very pleased with the facilities and service during that visit, which motivated me to consider it as a venue for a special weekend with my husband for our anniversary. I booked our stay through Booking.com, which I find very convenient.Initially, I attempted to add breakfast and spa access to our reservation via the booking platform, but it was not possible. I decided to arrange these on arrival at the reception.Upon check-in, I was met with an unwelcoming attitude from the receptionist. She looked at us somewhat strangely when she found out we had booked our room through a booking platform, which felt uncomfortable. She didn’t ask us if we could afford the additional services, but she repeatedly mentioned the prices of breakfast and wellness options multiple times, which gave us an impression that we might not be able to afford them.Furthermore, she explained that the spa was upstairs with procedures, and that what we wanted was called "club entrance." This unnecessary clarification made us feel as though we did not belong there, which was disheartening, especially since we arrived happy and eager to enjoy our stay.Additionally, we were not provided with information regarding breakfast timings or restaurant options; we had to discover these details ourselves from a brochure. We also ordered food from outside, as no one informed us about available dining options. This lack of communication was frustrating, especially given the expectation of a high standard for the price paid.During breakfast, I was quite disappointed by the behavior of the staff. One staff member was yawning openly without covering their mouth, which I found extremely unprofessional and disgusting—especially in a setting where guests are trying to enjoy their meal.After about 20 minutes, we went to our room in the building with the pool and spa.