Buena Park Grand Hotel & Suites

Rooms looked nice, however major...

Liked: The location and the exterior of the hotel was nice
Disliked: 1st room: toilet didn’t flush2nd room: infested with roaches3rd room: AC didn’t work, mini fridge didn’t work

Exceptional

Very good

Good

Bad

Liked: We’ve stayed here multiple times no complaints until this last visit as we were greeted by roaches in the room. We had an additional guest since the hotel offers a pull out in the living room. Boy were we surprised by the looks of that mattress not once, but twice. We were moved to a different room since the first one was infested with roaches and the pull out in the second room was just as gross. I was mortified to even let my guest sleep on that.
Disliked: The infestation is real. I was skeptical about coming back since reviews kept talking about roaches. We had never had a bad experience in the past but this time it was bad. Pull out couches are disgusting.

Very poor

Horrible and a nightmare. This...

Liked: Absolutely nothing.
Disliked: Do not stay. Old and out dated. We booked two rooms and both had the problems. One room had cockroaches. The other room the AC didn’t work right when you took a shower the roof flooded. Talk to management got told there’s nothing we can do. We are booked when I asked about a discount got told if I didn’t like staying there I could pack up and leave.

Superb

Overall the stay was decent

Liked: The convenience of being close park
Disliked: The beds very lumpy and sheets smelled bad, room was still messy, mini fridge dirty microwave smelled bad and still old food residue left inside coffee maker did not work properly