Friendly, welcoming staff, in a...

Liked: Great location, close to the Skyline/gondola, restaurants and cafes, spacious room, with little balcony overlooking the lake and mountains.

Very comfortable accommodation in a...

Liked: The accessible facilities of rails in the bathroom and toilet and a seat in the shower were a life saver. My mother had recently been discharged from hospital and having access to accessible accommodation before catching our flight was critical.
Disliked: The parking was tight but we were grateful to have been allocated a place.

As described, helpful owners, great...

Liked: Current couple/managers appear to have recently taken over. Very easy to speak to and communication was good. Room was as described and good views of town, lake and mountains. Very close to centre and walked everywhere we needed to go. Would stay again and recommend
Disliked: Nothing

Personal problem solving service beyond...

Liked: Very good continental breakfast. Excellent fresh baked croissants
Disliked: The addition of a coffee would be great

The service was beyond exceptional....

Liked: The croissants were outstanding. The rest very good continental breakfast.
Disliked: Coffee machine would be great addition

Well located hotel with very...

Liked: Location is excellent and aesthetic appearance of the hotel is very attractive. Management staff are very helpful and friendly and nothing is too much trouble. Lovely comfortable lounge to relax in the evening if you want
Disliked: Hotel and rooms inside are a bit tired looking and could do with refurbishment. Lack of space in bedrooms to store personal items and clothes

Superb

Very good

Liked: Room, view, location.
Disliked: Kyle. He recommended Lone Star as a restaurant because we are American and it was objectively terrible. His other recommendations were generally bad or biased. He said Fergberger had deteriorated and we had just had a lovely meal there. Bella Cucina--ehh not as good as he said. It was odd. It's like he was purposely steering us towards bad restaurants. The negativity was off putting, especially disparaging Auklanders. He also said the yellow jet boats were the best. Maybe they are, maybe it's because the hotel has a discount deal. Coffee was awful. That can't compete with local options at all.

Exceptional