Brookstone Lodge near Biltmore Village Ascend Hotel Collection

Pleasant

Exceptional

If in the area of...

Liked: This booking was a great value.
Disliked: With temps in the mid 90’s during the day and hiking. It was frustrated to come into the room with the air conditioner not working. We thought maybe it was trying to catch up and may take awhile. The next day I asked the desk about a new unit. That afternoon the owner knocked on the door and removed a new unit from the crate and installed it. Worked like a charm!

Good

Liked: breakfast was good, staff was accommodating
Disliked: the pullout couch was horrible, needs to be replaced

Convenient location

Liked: Location was very convenient to where I needed to go. Highway accessible
Disliked: Children running on the upper floors, you could hear it clearly in the room Hair in the shower, sinks and towels. The bedsheets had picks and pillings on them.The parking is not so good. If you dont get a spot early, you will be forced to park in a upper lot which is a decent walk to the hotel.

A 10 star stay at...

Liked: We ended up leaving a very uncomfortable Airbnb after spending only one night there. Paul at the Asheville Brookstone was so kind and helpful! He saved our weekend trip and for that we are thankful!! Everyone we saw while were there was kind and courteous and our stay would be a 10 star if it would allow me to rate it!!
Disliked: There's not a thing I can think of!

Superb

Superb

Exceptional