Name: Brookstone Lodge near Biltmore Village Ascend Hotel Collection
Address: 4 Roberts Road, Asheville, NC
Telephone: (888) 428-0221
Rating: 4

Brookstone Lodge near Biltmore Village Ascend Hotel Collection Guest Reviews

Overall Average Score:

Very Good (4.1 out of 5)

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Exceptional

Superb

Liked: Accurate to photos and description
Disliked: Parking was limited

Would definately come again if...

Liked: The cleanliness, well supplied breakfast, comfortable rooms were all great as we had hoped. It was the staff who made the experience even more positive for us right from receptionist at checkin who warmly welcomed us with great efficiency and friendliness and helped when we asked about local restaurants. The house staff were friendly in acknowledging us with a greeting and smile. The Manager especially circulated at breakfast to greet and ensure that all guests were taken care of and then again spoke when we happened to be in the elevator together. Top marks for this establishment which we recommend. Thank you.

Their coffee was great had...

Liked: It was a nice property, room was nice . I did not like the lament flooring . Most of the staff didn’t speak English
Disliked: “Glitch “ in the system charged my card 87.51 twice , they had fire alarm testing . Which I know is needed . But then had two separate additional tests they didn’t tell anyone about .

Exceptional

Liked: Place is run like a 5 star hotel without the cost!!! Very nice place, staff is very professional

Very good

Superb

Liked: Everything, the location is great .Staff was professional .

Hotel is nice and staff...

Liked: The lobby and breakfast area were nice and parking is nice to have an area where your car can be covered. The rooms are nicely updated and beds were comfortable.
Disliked: The room smelled so bad of mildew! Also had mold in the bathroom. I called down to the desk and she offered to move me but I was too tired. I just dealt with it. The front desk clerk was so nice to bring me a candle and kept checking on me throughout my stay

Good value hotel.

Liked: It was overall a good hotel for the money. The bed was comfortable, but my daughter who slept on the pull out said it was fair. The staff was very friendly, and helpful.
Disliked: I wouldn't say it was unclean, but I did notice some stains on the couch. Also, there was a strange smell I couldn't quite place. The door to the shower would not stay closed, so that was annoying as well.