Brook Pointe Inn Guest Reviews
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|1.4 miles from Syracuse centre|
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Jeanne Mon, 22 February 2021
Liked: It was great.
Disliked: The carpet in my room wasn?t cleaned well as there were mail clippings on the floor. Towels were worn thin and pool area looked to be in worn condition.
Kelly Mon, 8 February 2021
It was an amazing weekend...
Liked: We unfortunately did not wake up in time for breakfast, But we will be back
Disliked: Everything was great I will definitely be returning the only recommendation I Have is when purchasing a romance package to have soft love music playing when you first walk into your room for the first time, just adds a little more romantic feeling.
Samuel Sun, 7 February 2021
Liked: Salt water pool
Disliked: Soft mattress
Eva Fri, 5 February 2021
Liked: Nice resort
Disliked: Manager did not refund my money that was overpaid for a room that I did not need. Staff had a poor attitude and was not customer service oriented. Tried to tell me that a dime sized chocolate stain on duvet cover was over one hundred dollars.
Crystal Thu, 4 February 2021
Handy to Everything
Disliked: The mattress all need replacing and some much higher end bedding needs to be used. Motel 6 has better bedding.
Shella Fri, 4 December 2020
Kylebez Sun, 15 November 2020
Liked: The rural atmosphere. And randomly, Jacuzzi tubs in the room!
Disliked: Staff was a little brusque
Lori Sun, 15 November 2020
Liked: Very nice place. Staff were very friendly. Very clean.
Disliked: The beds weren?t very comfortable
Monte Thu, 12 November 2020
Donald Fri, 30 October 2020
Liked: Everything was great except no elevator.
Disliked: I have never been in a hotel without an elevator. If I didn't have COPD it wouldn't have been a problem. Next time I'll have to get a first floor room, which I requested but they didn't have available.