Exceptional

Would recommend and stay again.

Liked: For being an older hotel this was a nice place. The place was clean, staff friendly, pool warm for grandkids, pet friendly and had a nice breakfast set up. This isn’t a newly renovated hotel but had everything we needed. I felt safe staying there with 3 young grandkids. Was close enough for food and snacks.
Disliked: This had nothing to do with the hotel itself but the inconsiderate guest. If a hotel is nice enough to be pet friendly and not charge an outrageous amount for that privilege pick up after your pet!!!

Exceptional

Honestly, a good place to...

Liked: Was a very nice location, got there and was welcomed by the staff very well- even with them switching due to their shift patterns, each one felt like they were there for you first. All were extremely welcoming throughout the stay and kept a high standard of customer service. I added my Girlfriend on the day as I was going there to stay with her and there were no quarrels, simply signing a piece of paper extra with her name! No charges thanks to the room being able to house two already.We even had a jacuzzi in our room, which I forgot I'd booked! It was a nice little thing, fits two somewhat comfortably if you're both of around average height.The area it's in is great for wanting to check out Syracuse, being a 10 minute walk for the main 'highway' such area with all the food places, and even allows door dash directly to the room.

nothing objectionable

Liked: close to family event

Passable

Very good

Disliked: Lack of elevator

Very good

Poor