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AustraliaBrook Pointe Resort Guest Reviews
Overall Average Score:
Good (3.9 out of 5)
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Steele Fri, 27 June 2025
Poor
Liked: They had to shut water off for over 24 hours. Couldnt bath or use toilet
William Tue, 3 June 2025
Poor
Banks Mon, 2 June 2025
Nice place but seems staff...
Liked: Nice place
Disliked: Staff was not readily available
Vicki Mon, 26 May 2025
Stay
Liked: Beds were comfortable, and blankets were warm.
Disliked: The beds were comfortable. Horrible tv viewing options, instructions for TV viewing were confusing, and the TV didn't work. The front desk staff member had to reset the tv, which took about 20 mins. The AC unit was so loud that it made it difficult to sleep. Didn't care for the bathroom sink outside of the bathroom. Had to use the blowdryer which the other person wasn't able to hear the tv.
Donna Fri, 17 January 2025
Very disappointed.
Liked: Enjoyed having someone make eggs of your choice.
Disliked: Had to wait 10 minutes to check-in as the front desk was not manned. We needed a room on the first floor due to husband’s knees (he’s scheduled for surgery). Our room didn’t have an electric outlet on one side of the room (perhaps because it had a jacuzzi which was turned off). Lamp was missing a light bulb. Again, I had to search for staff to make a compliant. Exterior door nearest our room wouldn’t work with fob.
Justin Fri, 27 December 2024
I have stayed before and...
Liked: I had a jacuzzi tub room. Well I finally decided to put it to use and let my 4 year old get in it. We filled it up with water. Clean and clear water. But then I turned the jets on. And out came a brown or rust colored debris that got into my child’s eyes before I could lift him from the tub and I ended up having to pin my son down while trying to hold one of his eyes open at a time stabbed a whole in a water bottle so I could flush his eyes while he screamed of course. That was what I would call a freak accident. But was not and am not happy about it. The hotel is overall a very nice place other than that. I just wish I had spent the $400 for the 2 nights somewhere else
Disliked: Check your jets on your tubs.
Sherry Sat, 21 December 2024
Very good
Liked: Large rooms
Disliked: No ice on 2nd floor nice place
Melissa Tue, 5 November 2024
Superb
Tana Wed, 9 October 2024
It was ok.
Liked: Location and scenery
Disliked: Beds were very uncomfortable.
Nicholas Tue, 8 October 2024
Great place to stay!
Liked: The entire experience was comfy cozy, it's a beautiful place to stay with your significant other or a family trip, the entire place was very clean and the staff are extremely nice, I'd recommend this place to anyone and everyone, the price is well worth the stay!
Disliked: I didnt like that my time here had to end so quickly, it was a lil get away I wish I could get back
