Britannia International Hotel Canary Wharf Guest Reviews
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Miss M, Chichester, visiting O2 Arena London
Your websites suggests the hotel to be of a far higher standard than it is. It's decor is tired with peeling wall paper. The hot water is questionable as to whether you get any or not. The overall room temperature is unbearably hot and the air conditioning did not work. Overall an incredibly disappointing hotel which was meant to be a special occasion. We would not stay here again.
Liked: Friendly reception staff.
Disliked: The room temperature was 28.3 degrees from the moment we entered the room! It was unbearable. Reception provided one fan which quite frankly was ineffective. Neither my sister or I slept due to this hideous heat. We also had a problem with the hot water - I had a freezing shower which started to warm up just as I got out.
Matida Mon, 7 July 2025
The worst hotel experience
Liked: Nothing ! The hotel was terrible!The staff were extremely unwelcoming, not there to help but rather to belittle guests.
Disliked: The hotel was terrible!The staff were extremely unwelcoming, not there to help but rather to belittle guests.I was charged twice for breakfast and never got a refund.I also had to pay an extra fee to be upgraded, which ended up doubling the price of my room — almost twice the rate that was actually being offered that day.The room itself was far from clean, noisy, and nothing like what was advertised.There was absolutely no sense of hospitality.Honestly, this was the worst hotel experience of my entire life. I would never recommend this place to anyone.
Chido Mon, 7 July 2025
Outdated rooms, long queues for...
Anonymous Mon, 7 July 2025
Very good
Almutairi Mon, 7 July 2025
Superb
Anonymous Mon, 7 July 2025
Overall, great location and hotel
Liked: The location was amazing! I had an event at the London Excel, and it only took about 25mins total to get there (very quick). Hotel is also very close to the Jubilee line which you can connect to central London very easily.
Disliked: While the on-site restaurants were very convenient, I wish there had been more options with smaller portions. I was a solo female traveler, and the portions were way too big for me and I felt like I was wasting food.
Keith Sun, 6 July 2025
Avoid at all costs
Liked: Friendly staff, good location
Disliked: Tiny, windowless room with no air conditioning. 37 degree in the room all night. A disgrace for the price they charge.
Anonymous Sun, 6 July 2025
Horrible Experience
Liked: No AC. Staff was rude. We paid for room with window but were given an accessible room. No salt in food. The rooms were claustrophobic.
Koko Sun, 6 July 2025
Good
Surencia Sun, 6 July 2025
Pleasant
Yetunde Sun, 6 July 2025
Pleasant