Name: Britannia Inn Hotel
Address: 54 Mansfield Road, Redbridge
Telephone: 0800 031 8416

It was dirty but there...

Liked: It was dirty but there were bugs and nothing worked inside.
Disliked: It was dirty but there were bugs and nothing worked inside.

Very good

Bad

Vile

Liked: Absolute shit hole! We booked the Brittinia for 1 night worst thing I ever did. Arrived to check in to be told there was a "maintenance issue" and they've provided us with another hotel in the business suite. (clearly doesn't exist) got to the park hotel if that's what you want to call it to a homeless man being brought in by paramedics. The rooms had no air con and it was 30° there was mosquitoes all over the building and when we got back to the room in the night there were dead mosquitos all over the beds and all on the walls. They expected us and our 2 young children to stay in there. My partner told the man on the desk that we want another room which he said wasn't available. Until we said we wanted our money back and we would sleep in the car the man the asked if we were private or council after we said we payed he miraculously found us a mosquito free room. We found out we had basically paid to stay in a homeless shelter. There were about 70 prams stacked on top of each other blocking fire exists. Children crying all night. Another woman who was homeless there complained about the mosquitos biting her children and the man gave her surface spray to kill them. We have asked for a refund, complained and got no reply. We will be sending all the info to the council and other authorities that need to know about this. We just waited until we received our £100 holding deposit as other customers have complained and not received theirs. We got ours today 10 days after they took it.
Disliked: Everything

Very good

Liked: Not provided
Disliked: No Air conditioner in room

Very good

Liked: Everything
Disliked: Nothing

Good

Liked: Reasonably priced, Excellent position for into London connections. Staff friendly and helpful

Shut it down or resolve...

Liked: Free parking
Disliked: Very smelly and damp dirtiest hotel I've stayed in my life

Superb

Terrible Experience – Would Never...

Liked: Terrible Experience – Would Never RecommendI had an extremely disappointing experience with Britannia Hotels. Upon check-in, the receptionist took a deposit from my card and had me fill out a form. Just as she was about to hand me the room key, she casually informed me—without any prior notice or even a basic apology—that the room was unavailable due to maintenance and that I was being diverted to another hotel.I went to the hotel I was redirected to, only to be told I was being sent again to yet another hotel. This final hotel, a partner hotel of Britannia (Best Western), was unacceptable. The entire building was uncomfortably hot, and the room I was given was shockingly small—barely larger than a single room and far below what I had paid for or expected.The complete lack of communication, courtesy, and basic customer service was appalling. I would never recommend Britannia Hotels or their partner Best Western based on this experience.
Disliked: Terrible Experience – Would Never RecommendI had an extremely disappointing experience with Britannia Hotels. Upon check-in, the receptionist took a deposit from my card and had me fill out a form. Just as she was about to hand me the room key, she casually informed me—without any prior notice or even a basic apology—that the room was unavailable due to maintenance and that I was being diverted to another hotel.I went to the hotel I was redirected to, only to be told I was being sent again to yet another hotel. This final hotel, a partner hotel of Britannia (Best Western), was unacceptable. The entire building was uncomfortably hot, and the room I was given was shockingly small—barely larger than a single room and far below what I had paid for or expected.The complete lack of communication, courtesy, and basic customer service was appalling. I would never recommend Britannia Hotels or their partner Best Western based on this experience.