Britannia Edinburgh Hotel

We have got what we...

Liked: the situation by the river side, very peaceful and the open parks opposite.the Staff very helpful and cheerful.We liked the use of the free Edinburgh maps on the reception desk, a big help
Disliked: We did not like using the entrance card into our room,didnt seem to work for a few goes

Pleasant

Good

Liked: Location of the hotel
Disliked: We stayed 9 nights. We put our dirty towels and thrashes outside of the room on the floor which is not good for hygiene..

Very good

Liked: Staff were polite and helpful
Disliked: I think as Edinburgh hotels are expensive, rooms should be cleaned and towels changed dailyI also think that at this price ,breakfast should be included .Overall, the hotel is a little tired and in need of some renovation.

Brilliant location. Welcoming staff. Spacious...

Liked: Location is very good being so close to city centre. We went with our dogs and felt very welcomed. The bedroom was spacious, quiet and comfortable beds. For a windowless room, it was alot better than I thought it would be. The corridors and room smelt pleasant.
Disliked: Clearer signs to get back to the reception and the cosy lounge and fire exits would be good. It was easy to walk through doors leading to God knows where, that shouldn't be accessible to the public. I would not like to be down in the basement rooms with children or if there was a fire.

Very good

Not good value for your...

Liked: Somewhat close to the Dean Village.
Disliked: Wifi not working in the room at all. The bedroom’s window couldn’t be closed properly. No plugs close to the bed, only two in the whole room. The rooms are very old, so it’s really not great value for your money. On top of that, the hotel is 15 minutes away from public transportation, so you either pay for taxis or just walk every time you leave the hotel. On the last day, housekeeping came to knock on my door to clean the room at 9:30 and the checkout time was 10am, felt like I was being rushed to leave. Also, they don’t clean the room during your stay.

Very good

Bad

Liked: Nothing. Truly awful from start to finish.
Disliked: Everything. Facilities were poor. Bathroom shoddy, bed uncomfortable, pointless mirror in a corner virtually unusable. Breakfast was appalling. Room wasn't cleaned in the entire time I was there. The bin was full from day 1. Had to walk down to reception to request replacement toilet roll. Never ever staying at a Britannia Hotel again. Hands down the worst hotel I've ever stayed in. I've slept in more comfortable trenches than the bed in my room. I'm gutted I had to give a score of 1, as that doesn't reflect how absolutely terrible this hotel is.