The location is wonderful - central and super fun!

Liked: Great staff! Nice location.
Disliked: Limited healthy breakfast food.

Comfortable and relaxing

Liked: Location very central for activities in and around Banff. Parking secure. Good basic breakfast
Disliked: Good breakfast but staff struggled to keep it all stocked

Exceptional

Room was great, had a...

Disliked: Pillows

Our stay was short but...

Liked: I love the location, very accessible to Banff town, very easy to go to places. Breakfast was simple but nice. Room is very clean with lots of towels.
Disliked: It could be better if there is an air condition especially on summer months or not so cold months. Also, a small refrigerator would be helpful to store food. A microwave would also be nice to heat up food.

Would definitely stay here again!

Liked: Best location in Banff - walking distance to shops, buses, restaurants. And yet, once you're inside, it feels quiet and peaceful. Its entrance is on a street which was partially closed to vehicle traffic. Very pleasant staff. Nice rustic style decor. Clean, comfortable, rooms. Nice breakfast room downstairs. They also have underground parking (we didn't need it). We accidentally left a bag in the lobby on departure; the staff called us, and then very kindly arranged to ship it home for us (for a charge). I highly recommend this hotel.

Superb

Liked: Staff was very friendly and helpful.Rooms where clean and maintained.Very cute little cottage like vibes inside.Perfect location to all the Banff stores on the strip.

Exceptional

It's fine

Liked: Staff was always nice and helpful. Clean rooms. While the breakfast is nothing to write home about, it's convenient to have it included. Parking available for a decent fee.
Disliked: It's basically at the heart of downtown Banff. And while it's convenient to find eateries and other services a couple minutes walk away, the streets can get noisy. And there seems to be a club nearby that you can hear from the room (plus the usual drunkards in the back alley).

Very good