Brandshatch Place & Spa Guest Reviews
Write a review
Write a review
Lucy Sun, 29 June 2025
last minute stay in this...
Liked: Staff were very helpful,Breakfast was good Spa was nice
Disliked: Looking a little tired
Cullen Sun, 29 June 2025
Very good
Neil Sun, 29 June 2025
Superb
Liked: Great staff and facilities.
John Sun, 29 June 2025
Great location fantastic staff and...
Liked: Great location
Disliked: Long walk to bedroom with no help with luggage
Besford Tue, 24 June 2025
Exceptional
Mark Sat, 21 June 2025
Passable
Disliked: Noise from A/c compressors (cooling units) , room above delivery entrance, noise from vans unloading .
Anonymous Sat, 21 June 2025
Relaxing hotel and super-helpful staff.
Liked: Relaxing hotel - with super-helpful staff. Amazing veggie breakfasts. The gym and swimming pool were great too. The hotel is near a main road, but the glazing blocked out the sound. The room had superb air-con. Really quiet and meant we had a great night's sleep, even in very hot weather.
Anonymous Fri, 20 June 2025
Superb
Liked: Staff very polite, asked for specific room location which was honored and I was phoned with confirmation. Excellent food. Air conditioning in room.
Disliked: Bar and food quite expensive. Double bed a bit small. Would love a small fridge in room. Lighting needed on both sides of bed.
Anonymous Thu, 19 June 2025
Poor customer service,
Disliked: Dog friendly hotel that’s not clear anywhere on the hotel website. I love dogs but not one that continuously barks all night keeping me awake. Staffs reaction to this was very poor saying I should ask for a room change. I was up at 6:30 and the dog was barking from 2:0/3:00.
Shaz Wed, 18 June 2025
Incredible
Liked: We had travelled down from scotland at the last minute, we arrived late but the man at the check-in made us feel very welcome. In the morning, Christina was our server for breakfast she went above and beyond despite being really busy and also went the extra mile. The original room we had was a bit noisy so Aina the receptionist had accommodated us and we moved rooms, she also helped us with our restaurant booking for family we hadn't seen for a while. Caroline in the restaurant was fantastic, food was great, lovely relaxing atmosphere we left late, but she was still really friendly and definitely didn't rush us despite it probably being well after her shift! Grounds are amazing, and it was dog friendly despite us leaving him with family
Disliked: Our original room was quite noisy which is why I marked it down slightly