Braid Hills Hotel

The bed boatd and the...

Liked: The breakfast was wonderful
Disliked: Too long waiting for the warm water to start in the bathroom.The housekeeper didn’t change our bath sheets. Also the mirror lights didn’t work.

Beautiful Hotel, close to Edinburgh...

Liked: Amazing room, spotlessly clean.Good parking for the car...Beautiful Hotel with a restaurant serving superb food and a great breakfast...The staff were so friendly and helpful and it's location just outside the City Centre it was so easy for reception to call a cab to take you in rather than paying for parking...Just ticks every box.....If the weather is good, the bar has a lovely seating area outside which is just s relaxing...
Disliked: Nothing...Just a lovely friendly Hotel..

Very good

Good

Liked: Friendly staff, easy parking, Room well equipped. Close to bus stop for Edinburgh(down steps)Hotel pleasantly furnished.
Disliked: small room that had a vague smell of stale cigarette smoke, with no view and smallish bed.

Suitable for a business trip

Liked: Handy location
Disliked: Limited desk space.

All great but Leanne’s attitude...

Liked: Original features, great views from one side of the hotel! Staff facing people were amazing! I cannot single out anyone, bedroom cleaners, receptionists, Restaurent staff etc! The bar was great, restaurant, boiling but finally we managed to get some windows open!
Disliked: On entering the hotel to be not pleasantly greeted by a fake blond middle aged woman, I later found out her name was Leanne! She dismissively guided us from her knees to the first reception desk, which actually at that time was unmanned!Later on asking her is the had a map of Edinburgh city, her coworker was just pulling out a map, when Leanne curtly said and pointed to a magazine rack!The hotel was boiling, getting hotter as we got up the 3 floors! We entered our room, and was blown away by the heat and airlessness in our room 332! I managed to open fully the windows! On going out the next day left a note to leave the windows open as it was unbelievable to be in our room otherwise! Day 2 found the room towel dryer was boiling! Turned off, then to find it had been turned up again!The breakfast was OK, but sadly on our last breakfast at 8.30am lots of areas ran out of food!Bread for toasting, fruit salad, waited ages for that to be replaced! Surely could have been organised before!Patisseries ran out, plus fried eggs!

Enjoy the location as it’s...

Liked: Location is great for transport and parking if own car. Superb views of Edinburgh. Comfortable.
Disliked: The Braid Hills Hotel used to be our family “local” when I lived in Edinburgh- it was very plush and a very popular location to eat and drink. Sadly, although they have refurbished some areas tastefully and to a high standard- much of the hotel is needing some TLC. Threadbare carpets and badly patched paint work is quite disappointing.

Great location but disappointing accommodations.

Liked: The location was great and having parking was a huge consideration. The food for breakfast was good, but the coffee was warm not hot. The service in the dining room and bar was excellent. The outside deck was quite nice as the weather was delightful. The bathroom was nice and modern.
Disliked: Our room was extremely hot. We were placed on the 3rd floor with a southern exposure with no fan. Then we were moved to the 2nd floor where the room temperature was better but still quite hot and our room had a view of the dumpster. Also, we did not have a refrigerator which we had requested. The key cards did not work and we had to get new key cards 3 times. The walk to our room was up several stairs and a long corridor. The rugs were worn in the hallway and on the stairs. For the price, I expected better quality.

Good