We never stayed, we where...

Liked: We booked a room, when we arrived there was no one at the desk. They told us they send us an e-mail with a code to get access, we did receive an e-mail, but no code ! There we where after a full day drive standing in the rain outside. We tried to reach them by phone no response, thats no way to treat guests. Fortunately the hotel on the opposite site of the street had rooms available. Even they where kind enough to get in touch with the hotel we booked in the first place, no respons either. If youre running a business, then make sure to welcome youre guest !!! Never ever again ! not to be recommendet.
Disliked: Being there to answer the door for example !

Superb

Liked: everything is very high quality, beautiful interior design
Disliked: lighting around mirrors - needs better lighting theregiven that breakfast was not included we found the 170 Euro per night price a bit too high

Exceptional

Superb

Good

Liked: Excellent location near the main promenade. Interesting design in the rooms and reception area.
Disliked: There are only about five parking spots for the entire hotel. They were all taken. The very nice receptionist suggested the parking area across from the hotel; we used it and got charged €50 for one night -- don't make our mistake; and the hotel shouldn't have parking on the facility list.The mattresses are way too soft. I couldn't sleep so I got up to pour myself a glass of water -- but that woke up my wife because the sink is directly in the room (design!!)For €218 (plus the €50 for parking), one can generally expect a smoother experience.

Bad

Liked: Nothing
Disliked: Not friendly no fridge

Key qualities of a first-class...

Liked: Staff were courteous, helpful and spoke English well; we had a great dinner with the recommendation from the front desk. We didn't take advantage of the breakfast, but perhaps we will next time since all else turned out to be excellent. We did appreciate the coffee and tea facilities downstairs. They watched our bags for a few hours while we toured more of Flensburg before leaving on the train.

Superb

Liked: The bed, the style of the room, tea and mini-cakes
Disliked: No ventilation in the toilet

Exceptional