Boston West Hotel

Exceptional

Very good

Liked: Big rooms firm mattresses.
Disliked: Very warm. Windows only opened a little.

Not the break we had...

Liked: Room was very clean and spacious.
Disliked: I thought I had booked for a room with a balcony but apparently I had not and when we queried this we were told by reception staff that we had booked through Booking.com and that there were no balcony rooms available. We decided to stay but were very disappointed as our last visit had been so enjoyable.Our room was on the car park side of the hotel so we got noise from the road and people coming and going on the car park. Our bedroom, number 5, did not have any net curtains up and we felt VERY overlooked by people coming into the hotel, I am sure that it wouldn't take much to rectify this problem. It was very warm during our stay and even though we used the fan which was provided, we still had to sleep with the curtains open which left us very much on view being on the ground floor.On the Thursday night, we noticed that there were a number of people staying who were in the area for their work. We think that two of them, in a room opposite ours were smoking weed which was making the corridor extremely smelly. I have asthma and this caused me to have breathing problems as I went up the corridor. Fortunately the smell did not pervade into our room or we would have been forced to leave or ask to be moved room however this was after the reception had closed so I'm not sure what could have been done under the circumstances.

Passable

Disliked: Most uncomfortable bed in a place your ment to sleep

Boston West Hotel

Liked: This is a beautiful property in a very attractive and well maintained holiday park with a driving range, golf course and restaurant. Adam at reception was particularly welcoming. It was nice to feel valued as a guest. The room was lovely, well decorated with plush carpeting and large towels, a comfortable large bed, tv, coffee and tv, and a wonderful balcony overlooking the gardens. It was exceptional value for the price paid and it surpassed my expectations. I look forward to a future visit.
Disliked: Absolutely nothing. It was perfect.

Will definitely be rebooking in...

Liked: Well located, 10 minute walk to pub which was amazing value plus food was exceptional Bathtub
Disliked: No air conditioning, only a fan

Comfy bed with tired room...

Liked: The comfy bed and the location
Disliked: We phoned to confirm arrival by 9pm. The hotel is accessed from a road approached from a crossroads. We rang at 9.10 to seek directions as the crossroads was closed on 3 sides for roadworks and there were no diversion signs to direct us to the road that had access to the hotel. The receptionist was not aware of the roadworks and could not give verbal directions, he could only give sat nav instructions that didnt work. Following our mental compass we eventually found a tortuous route and arrived at 9.50pm. We were met by the night security guard how basically stated that I had to pay by cash ( no pay/ no room for the night even though the hotel had by credit card details to guarantee the booking) as he didnt 'do' computers and that there was a cash machine on the site that charged £1.75 for withdrawals. The emails from the hotel stated that Reception closed at 10pm so where was the Receptionist when we arrived? Why was I forced to pay cash and the cash machine service charge? I did complain at Reception the following morning, but with no manager on site my complaints were logged to be passed on later that day. I also requested that the £1.75 service charge should be refunded, and I have now received it. However, Management has made no attempt to contact me to apologise. Consequently, despite being regular visitors to Boston, we wont ever use this property again.

Lovely big room fantastic staff

Liked: N/a
Disliked: N/A

Superb

Liked: Spacious room
Disliked: Hot inside, no privacy curtain to ground floor room