Name: Borough Arms Hotel
Address: 26 King Street, Newcastle Under Lyme
Telephone: (888) 406-7656

Borough Arms Hotel Guest Reviews

Overall Average Score:

Good (3.65 out of 5)

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Suited our needs, good for...

Liked: Suited our needs for a 1 night stay, bathroom smelt clean. Bed was reasonably comfortable. Team were friendly. Parking, although busy we managed to get a spot. We would stay again.
Disliked: Road next to it is busy and a bit noisy in the morning. The hotel is nothing fancy but you get what you pay for.

Good

Disappointing

Liked: -
Disliked: I stayed here for several hours after check-in but decided to leave in the evening instead of staying overnight. Personally, I found the lady at reception rude and unprofessional, which made the whole stay unpleasant. I felt the bed was uncomfortable, and the whole room felt run-down. Even for a budget option, I didn’t find it to be good value for money.

Superb

Comfortable, convenient, good value.

Liked: Friendly staff. Food great.
Disliked: Shabby and old fashioned. Needs a refurb/update.

Superb

Lovely staff

Liked: Friendly staff

Very good

Liked: Friendly staff

Passable

Exceptional

Liked: We have stayed at this hotel on a number of occasions as part of events that we are having there,this time the only problem was that the room which we had booked which is the one we normally stay in had not been valited and we did not know that until we opened the door when we arrived, but when I went back to the reception, I was given a new room key and this was fineApart from that, the staff and facilities are ok for our needs.