Boardwalk Resort Hotel and Villas

Very good

Disappointing and bad customer service.

Liked: It was a good location the boardwalk and easy access to the beach.
Disliked: There was a leak in the ceiling and we were downgraded to a city view room from our ocean view room. The initial offer to accommodate the move was less than the difference in value between the two rooms. The pull out couch was lopsided and extremely uncomfortable. The phone didn’t work and internet worked only sometimes. No cleaning during your stay.Picture of leaking ceiling attached.

Friendly staff, clean hotel, gorgeous...

Liked: The front desk staff was incredibly friendly when we arrived, provided each kid with a goodie bag and were accommodating with our parking needs. The room was beautiful, clean and comfortable, the kitchen was fully stocked with cookware and the hotel common areas were constantly being cleaned. I’d stay here again without question.
Disliked: Literally my only issue was that we couldn’t extend our stay one more night at the front desk. They were able to see that our room was available, but we had to call the reservations number to extend the stay and even then we would have had to move rooms. We were told nothing was available though, even though the front desk could see that it was. Oh well! We’ll just have to stay longer if we go back.

Excellent hotel’

Liked: Everything from checking in to leaving. The staff was very professional. I also like the cost efficient activities that they offered on site for the kids. The location on the beach was excellent and it was very close to the pier.
Disliked: The room should say partial view of the ocean instead of Ocean View.

Exceptional

Great location, but housekeeping was...

Liked: Location was perfect. Staff were friendly.
Disliked: We arrived late and when going to bed found we had soiled sheets on our bed. We called reception to be told housekeeping had left for the day and they would deal with it the next day. They offered us towels to put over the stained sheets. Management were apologetic but this type of mistake should not happen.

Good

Exceptional

Exceptional