Blue Water Resort, South Yarmouth

5

Exceptional - 5.0 out of 5

Dan Fri, 5 January 2024

Exceptional

Very good

Perfect

Exceptional

Worst experience with high price....

Liked: Location. Great beach. I will stay same beach again, but DIFFERENT HOTEL
Disliked: I booked an "OCEAN FRONT" room on Booking.com because the photos of the view from the room looked so beautiful, but they gave us a room with a completely different view. (Photo added) Both sides of our room are actually oceanfront, but our room's view was blocked by these rooms on both sides. I complained to the front desk, but they just said that the room was ocean front, and did nothing to us . When we book an "ocean front" room, you don't know if they give you a true "ocean front" room like the rooms on either side of us, or "partial ocean view" room like ours. I think it's too risky to spend extra money to book this hotel's "ocean front" room. Especially the reservation is non-refundable. Once you made the reservation, no change/back off.Although it was not specified when making the reservation on Boooking.com, the notice I received after making the reservation stated that a resort fee of $25 per person would be charged. This means that if you are a family of four, you will be charged an ADDITIONAL $100 per night. Again, the reservation is NON-REFUNDABLE, and you can't escape once you are trapped.The building is very old, the bathroom was dirty, moldy, disgusting (see photo), and the shower curtain had a pretty awful smell.The walls in the room were so thin that I could hear conversations in the next room.I went to the front desk to get some extra coffee in the morning, but they didn't give it to me on the spot and said it would be delivered to my room, but no one came after 15 minutes, so I called the front desk and asked again. I waited another 30 minutes, but no one came and we had to give up the morning coffee. The beach was so nice, sot next time I would stay at a different hotel on the same beach.

Worst experience with high price. Beware of hidden fees too.

Liked: Location. Great beach. I will stay same beach again, but DIFFERENT HOTEL
Disliked: I booked an "OCEAN FRONT" room on Booking.com because the photos of the view from the room looked so beautiful, but they gave us a room with a completely different view. (Photo added) Both sides of our room are actually oceanfront, but our room's view was blocked by these rooms on both sides. I complained to the front desk, but they just said that the room was ocean front, and did nothing to us . When we book an "ocean front" room, you don't know if they give you a true "ocean front" room like the rooms on either side of us, or "partial ocean view" room like ours. I think it's too risky to spend extra money to book this hotel's "ocean front" room. Especially the reservation is non-refundable. Once you made the reservation, no change/back off. Although it was not specified when making the reservation on Boooking.com, the notice I received after making the reservation stated that a resort fee of $25 per person would be charged. This means that if you are a family of four, you will be charged an ADDITIONAL $100 per night. Again, the reservation is NON-REFUNDABLE, and you can't escape once you are trapped. The building is very old, the bathroom was dirty, moldy, disgusting (see photo), and the shower curtain had a pretty awful smell. The walls in the room were so thin that I could hear conversations in the next room. I went to the front desk to get some extra coffee in the morning, but they didn't give it to me on the spot and said it would be delivered to my room, but no one came after 15 minutes, so I called the front desk and asked again. I waited another 30 minutes, but no one came and we had to give up the morning coffee. The beach was so nice, sot next time I would stay at a different hotel on the same beach.