Black Rock Mountain Resort Guest Reviews
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Penny Fri, 9 May 2025
Exceptional
Lisa Thu, 17 April 2025
Exceptional
Kristen Fri, 11 April 2025
Nice, large facility with a...
Liked: Clean, lots of available amenities.
Disliked: Heavy, heavy artificial fragrance everywhere. They spray some sort of chemical deodorizer and it was too much in our first room, we had to move or we’d both have ended up with a headache. Second room was fine, not as nice as our first which was a shame, but it must’ve been just a heavy-handed spray. We didn’t have any towels for the pool or sauna area and they don’t have a locker or space when you go down there so there’s really no place to put anybody’s things. Which means no place to rinse off before or after sauna or pool or in between the two. I don’t know what they do when they get busy, people’s things must just be everywhere. When we checked in, we were told that the bar closed at 11, we got back about 9:40 and walked straight to the bar to grab a drink for our room and she wouldn’t serve us. She said they closed at 10 actually and she’d already called last call. It was 9:42. Very bizarre.
John Thu, 20 March 2025
Superb
Annette Sun, 9 March 2025
Comfortable and Modern
Liked: The facility is modern, clean and comfortable. The staff are friendly and helpful. Having a washer/dryer on a ski trip is also a bonus in addition to a modern kitchen.
Disliked: The noise from the adjacent, separately rented bedroom unit was annoying. The sound of their conversations traveled through the air system and we could hear everything they said. Fortunately, their rental was shorter than ours.
Kelly Wed, 26 February 2025
Good shuttle service and amenities
Liked: New updates, great restaurant and the shuttle to the mountain was key!Great amenities like pool, hot tub, game room. Loved the Starbucks on sight. Room was very spacious. Ample closet space and private toilet room. In room washer and dryer which was awesome.
Disliked: I would have expected for what I paid that I would get housekeeping every day. When I called they said you had to reserve it and when I asked to do so bc my room hadn’t been cleaned in 3 days they said that they were full of reservations and I couldn’t get it cleaned. Never heard of such a thing. Our heat couldn’t be adjusted and there it was very hot. Despite us following instructions on the thermostat it got stuck and couldn’t be repaired. Lastly the handle on our door to get into the room fell off! This left our room exposed and not able to be locked. They did come and fit it right away. Beds were waaaay too soft for my liking.
Bernstein Mon, 24 February 2025
Overall good stay.
Disliked: Cleaning schedule did not show up on 2 occasions.
Reut Thu, 20 February 2025
Exceptional
Nelly Mon, 17 February 2025
every thing was good excelent...
Liked: very nices resort is beautiful
Rosalind Sun, 16 February 2025
Fabulous
Liked: Everything
Disliked: There wasn’t anything not to like