Black Mountain Inn, Black Mountain

It was ok. Not a...

Liked: The place is very clean and beautifully restored.
Disliked: There is no breakfast. When I made my booking, the Black Mountain Inn was listed as a Bed and Breakfast.My husband and I are seniors. The entrance to the hotel and the (20) stairs to the guest rooms are inconvenient. The walkway to the front door is gravel and there are concrete stairs leading to the front door. No ramp for suitcases, luggage has to be carried. The shower in our room was downright dangerous to climb into (claw foot tub, slippery surface without non-skid mat).There are no amenities,(bring your own shampoo/conditioner/lotion). Small soap bars and a blow dryer are provided. While the mattress is comfortable, the pillows were uncomfortably firm and thin.No refrigerators in room, no TV. Since there is no breakfast, you can't buy anything ahead of time and keep it cool. And there are lovely small restaurants in town. You can't really sit in the room, there was only one chair. TV was less of an issue, we were out exploring the area most of the day.

Passable

Very unhappy with Booking.com

Liked: Breakfast was not provided, although the Booking.com listing clearly states that a full breakfast is provided. Apparently, the innkeeper has tried to correct this, but Booking.com continues to provide wrong information. They claim that the confirmation I received says "no meal plan" but I never received that and in any case, that would have come AFTER my non-refundable payment was made. June was very nice about this an upgraded us to a nicer room to make up for it. At this point, my argument is with Booking.com.
Disliked: Booking.com says this property provides a full breakfast but it does not. I have been in contact with Booking.com's "customer service" but they have so far declined to make this right or even to correct the listing. I am unlikely to ever use Booking.com again and would recommend that others avoid it as well. There are other places to make bookings that stand behind their promises.

Exceptional

Liked: Very nice, clean! First time in a B&B, we will return. Room was comfortable and extremely quiet

Meh. It's an old house...

Liked: Beautiful location Excellent coffee (Dynamite) in walking distance Easy check in Charming old house
Disliked: No bathroom fan Outside lighting was almost non existent Front entrance are precarious (especially without good outdoor lighting)No breakfast (despite it saying that in several places)No shampoo/conditioner No air conditioning Communal fridge is tinyNever even saw the inn keeper