Black Horse Canterbury

It looked like some maintenance...

Liked: Breakfast was ok.
Disliked: Ensuite too small.

Good

Brilljant

Liked: Breakfast there was a lovely choice of both continental and cooked and it was all very fresh Location was idea as it was a 6/7 min walk into the town centre And the river
Disliked: Parking was difficult

Beware Beware Beware

Liked: Nothing at all
Disliked: Beware Beware Bewarewe, booked this property Black Horse inn Canterbury as we like the style and look of the property with vintage style with vinatge furniture and the property being old with British heritage.we, was given the a room on the first floor. Where you has to climb very dangerous staircase carrying suitcases.definatly a health and safty issue.the room was cold with no heating, the old style fireplace was covered in dust and electrical light fitings hanging from the ceiling in the bathroom.we, sent a mesaage to the property through the booking.com app. they replied back with in two hours that the heating is on a times and would come through at 7pm.7Pm came no heating we reached out to booking. com through the mesage app and they infomed us someone would come to the property to check the issue.two person arrive at 7.30pm we had dinner appointmnet and had to infome our friends of the delay.one was lady from ukrain or russia and a enginer. they infomed us they could not fix the issue with the raditors heating in the room she infomed us she was the receptionist after asking her position.We asked to speak with the manager as we wanted to cancel the booking with full refund as the facilities could not be provided and room was not cleaned and many defects.the ukrain person infomed us she could not approve the request and would call the owner on calling the owner no reply or did she in fact call who knowes.however she offered us another room type as we had no choice as a dinner oppointmnet waiting and its geeting late.the new room room type on the lower level with garden access.the room type very bad maintanance the sky light ceiling on the entrance not sealed and covered in plastc ratterling in the wind. the doors leading to the garden the bolts broken garden furniture in terrible condition could not sit on them. tthe garden run down, No manger availabe unprofesional attitude just after your money stay away

Exceptional

Liked: I like the location which is most beautiful. The room was clean and beautiful for stay . Enjoy the time
Disliked: There is nothing which we don't like everything is good.

Not good

Liked: Just Location only
Disliked: The room was not as I was expecting as I thought it would be overlooking an outside space as shown on when booking instead at the front facing the Main Street where traffic and people passing late at night early morning also street light outside it was terrible En-suite very small, Facility's were very basic Also a towel was stained Not a vey good experience I’m afraid and considerings how expensive it was The only bonus point was the location great for town centre and restaurantsI certainly wouldn’t consider staying here iat anytime on my future visits.

Exceptional

good value for money

Liked: Good value for money in a location that is close to the canterbury city centre. Room was spacious. Breakfast was cooked to order.
Disliked: i think the kettle in the room requires an upgrade

Exceptional

Liked: Very cozy and sweet hotel with excellent service