BKs Palm Court Motor Lodge

Exceptional

Very good

Liked: The owner was very lovely had closed up the curtains and turned the heat pump on so we were nice and cosy when we arrived. The location was perfect and the facilities were nice and clean.

Exceptional

A very nice Motel that...

Liked: They had thought of all the little things that make a difference and make you stay much more enjoyable.

Exceptional

Liked: Reasonable price for 2 adults & a 10-year old

Exceptional

Passable

Liked: Great service from the man on the desk , tidy easy to get to great service .
Disliked: Late night neighbor with kids yelling and banging around at 11pm

Beautiful

Liked: Everything. staff were beautiful went above and beyond. Very accommodating and helpful. Perfect location for our trip.

Abusive.

Liked: The rooms were fine.
Disliked: I booked this property over the phone after talking to two different people and getting two different prices. I wanted to book in person to avoid them paying booking fees and we agreed on a price for one night. When I arrived, the man at the reception was lovely, but had booked me in for 2 nights and said I owed $600. We were sorting out the miscommunication, when his wife came in the room and started abusing me, and yelling at me. I was in absolute shock and I burst into tears to which she yelled more “I didn’t mean to upset you” followed by “ I don’t care about your problems “ she told me she wasn’t going to waive the booking fee after her husband had already said he was going to, and I had then booked through booking.com and then she said she wasn’t going to charge me twiceI honestly couldn’t believe what had happened and she completely ruined my weekend away with my family for my daughter’s birthday. I wouldn’t have stayed here at all if I could have got out of it but I felt pushed into a corner as they already had my card details and the threats were coming. On check out, we returned the key and the husband who worked there was apologising, and saying that he’s really sorry but his wife drinks too much sometimes. This is not an acceptable excuse and I don’t believe she deserves to have this job where she’s in a position to make people feel as awful as she did with me.