Exceptional

Exceptional

Superb

A real dissapointment!

Liked: The hotel was very centrally located.
Disliked: Unfortuantely our entire experience at the hotel was tarnished by our interactions with staff. Both check-in and check-out were made difficult by unhelpful employees. We were taken to an 'upgraded' room on a 'higher floor', we requested to see the room we had booked which was much larger and incidently on a higher floor. Also, the staff in the pool and resturant areas were extremley hostile which made those areas virtually unusable for us. Customers of the restaurant are seated uncomfortably close to the pool and the system of booking was inefficent. We got the impression that the pool is for pictures, and not for use; this was a shame as the pool was our main reason for chosing this particular hotel. We booked this hotel for the final night of our week-long trip to Toronto and were very excited for our stay. Instead, we were left incredibly dissapointed and wishing we remained at our original hotel.

Excellent

Liked: Kindness and consideration of all the staff!!!

Exceptional

Highly recommend the Bisha

Liked: Amazing location and beautiful facilities. The Nina room exceeded my expectations and I'm obsessed with the Byredo bathroom products - I wish my stay could have been longer.

Exceptional

Exceptional