Exceptional

Was decent

Liked: it smelled good. And was very clean. The staff was great some not all, good location the rooms and hotel smelled so good and the environment was super clean. We had to pay for breakfast but it was really nice.
Disliked: you had to pay for everything there. The ac was absolutely ridiculous I don't know if it was London ac or something. Once you leave the room they don't make the beds. In all the sinks the drain was not working. Probably wouldn't come back

A centrally located hotel with...

Liked: We wanted to be in the centre of town for a friend's party, so the hotel's location was ideal. The breakfast was good, with a wide choice. The staff were helpful and friendly.
Disliked: On arrival, I was asked for photo ID to check in, which is apparently a Met Police requirement. I have no problem with that, but there was no advance warning of that requirement in any of the numerous emails I received from the hotel and Booking.com in advance. I don't carry my Driving Licence with me (and in any case it is the old paper type with no photo), and I didn't have my Freedom Pass as we came by car. I was then told that my debit card used to make the booking (with my name but no photo) would suffice - but I now always pay using my phone, so I didn't even have that card. Basically,my point is just that customers should be advised clearly and prominently in advance of the Met Police requirement. The room was very hot, even though all the heating controls were on zero before we arrived. I could still feel warm air was coming in the heating vent, even though the room was hot. We were facing a busy roundabout, so we couldn't leave windows open at night because of traffic noise. The staff did offer to move us to another room, but we were late for our party, so has to stay where we were. It shouldn't happen that warm air is being pumped into a hot room, though! It was like sleeping in an airless greenhouse.

Vey competent and professional staff

Liked: Very neat

It was okay, but wasn’t...

Liked: Location and staff
Disliked: £2.50 for a small packet of crisps. Lots of noisy, rude kids and their parents ruin the atmosphere in the bar.The presence of security in the halls made my kids uncomfortable.My door to the room looked as though it had recently been pushed in and the doorframe with the chain on was only pinned back into place with nails.Not the most comfortable bed either, the mattress felt tired and hard.

Lovely apart from the poor...

Liked: The breakfast was awful I asked the manager if the were pidgeon eggs the bacon was hard sorry we won't be having breakfast again at £14 it's not value for money I will go to the Premier inn the breakfast is very good and great value.
Disliked: We stayed in room 131 and the bathroom cieling is in a very bad state it let's the whole room down we did report this.

Excellent

Liked: Really clean with very helpful friendly staff
Disliked: Room was very warm but we just opened a window

Wonderful relaxing stay, with helpful...

Liked: Big, clean neat and tidy.
Disliked: Nothing!

Exceptional