SureStay Plus Hotel by Best Western Wytheville Guest Reviews
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|2.1 miles from Wytheville centre|
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Diane Sun, 25 September 2022
Very comfortable, very nice staff,...
Liked: clean, spacious room, very comfortable bed, nice shower, great breakfast.
Disliked: Just needs some bathroom repairs like shower curtain rod loose and missing drain stop in sink.
Mac Sat, 24 September 2022
The Room was dirty and...
Liked: The bed was comfy and the hot breakfast was OK, but not great. The scrambled eggs were rubbery and cold. The sausage and gravy which I had over a piece of toast was pretty good however.
Disliked: The room was dirty with large buildup of dust and debris behind the furnishings. It was supposed to be a non smoking room, but I found empty cigarette wrappers behind one nightstand,
George Thu, 22 September 2022
Amy Wed, 21 September 2022
Handicapped patrons, this place is...
Disliked: The hotel had changed names, with no notice to me, even though I booked THAT DAY. I drove around forever looking for the SURE STAY and finally determined that the Best Western was bound to be it. FIRST BAD STRIKE.On discovering that the property was the one I was seeking, I attempted to check into my room. I reminded the clerk that I had requested a first floor room with this verbiage:PLEASE PLEASE PLEASE first floor room only. I walk with a cane and stairs are very difficult for me.Guess where my room was? SECOND FLOOR (no elevator). I requested first floor. Response: You have a King room. They are all on the second floor.My response: Okay, give me a non-King room on the FIRST FLOOR. Response: We don't have any.Totally flummoxed, almost in tears, I check in. I crawled (yes, crawled, dragging my small purse, bag, and cane) up the steps. Did the clerk offer to take my bag? NO.As a joke, I'm sure, the website lists the bathroom shower as "handicapped accessible". Translation: "If you can drag your handicapped body up the steps, you can use the bar in the bathtub to assist you to get in and out!" ADA, anyone listening?As another joke, there are rolling luggage carts between the outer and inner doors leading to the lobby. How does one use one of those on the stairs, pray tell?
Sheila Wed, 21 September 2022
Linda Tue, 20 September 2022
Won't go back.
Liked: The location for our needs were great.
Disliked: I have stayed here plenty of times in the past. This stay was the worse, it seems the standards and the high priorities they had before have all disappeared. There was no customer service. The gentlemen at the front desk was not helpful at all with any of our questions. We had no internet. The swimming pool was green. The breakfast ended at 9 but they removed most of the food at 8:45 we needed to ask for food. When I stated it was not 9 am yet the lady gave me an eye roll and walked a way from me.
Edward Tue, 20 September 2022
it served the purpose,an overnite...
Liked: the room wasclean,but smelled musty....bed was comfortablr and the breakfast was ample
Disliked: the room smelled (101) musty and stale smoke
Karen Mon, 19 September 2022
Disliked: The pool had green water in it and the shower had mold in it.
Billy Mon, 19 September 2022
George Mon, 19 September 2022
Spend a bunch of money...
Disliked: Room smelled old Towels old bed old Just time to redo the place