Best Western West Valley Inn Guest Reviews
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|9.5 miles from Salt Lake City centre|
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Anonymous Wed, 21 July 2021
Liked: The location was convenient
Disliked: The room keys didn?t work so we never had an actual key to our room. The room didn?t have a fridge or micro as stated. One towel, no extra toilet paper. The Hall carpet was filthy, poop on wall near toilet. Asked them to clean my room and they never did. The tv didn?t work for first night. Manager fixed for second night. Maintenance put in fridge after I asked but it was dirty and smelled and never chilled enough for my child?s milk. The pool water was gloomy, couldn?t see the bottom of pool. One of two washers in laundry had awful rotten water smell. We kept waiting on desk clerk when we needed something because she wasn?t always at desk. Which made the no key thing worse. They stated I would get a credit but we will see how truthful that turns out to be.
Jimmy Wed, 21 July 2021
Ana Mon, 19 July 2021
Liked: Location and room size and coffee
Disliked: No room service for towels, toilet problems and keys not working.and zero security, lots of druggies inside truckers and dirty looking ppl.. only one front desk employee was good attentive and polite..others are not helpful at all..
Sharon Fri, 16 July 2021
Liked: Room was nice
Disliked: Front staff seemed unsure of what was going on. No room keys so they had to let everyone in their room themselves. Room wasn?t ready and no place to sit in lobby as a large group was using it as a lounge for the pool. Just not organized.
Daniela Fri, 16 July 2021
Worst best western ever.
Liked: The staff where friendly and the bed where comfortable. Good if you are only there to sleep and nothing else. Needs to be abut more clean.
Disliked: There was no breakfast at all no matter what time. We went at 6 am 7 am and there was no breakfast. The key cards not work, had to leave the door unlocked. And the pool did not work anytime we where there. Also needs more clean towels.
Frustrated Thu, 15 July 2021
RUDE STAFF - UNCLEAN
Disliked: The first night was fine, save for some broken tile and obvious mold in the bathroom. The next day, however, I saw that I had a pending transaction of my total two night stay on top of the total two night stay plus $100 deposit. I called the front desk to see why I had been double charged for both nights, and the girl was clearly untrained. She immediately said ?yeah that has nothing to do with me. You can talk to a manager who won?t be in until Monday.? Still frustrated, not knowing why they had drafted an extra charge, I had my boyfriend call. He asked for a corporate number and she said ?this is a chain, we don?t have one.? He pressed on, saying any chain has one, and she begrudgingly gave up the corporate number. Later when we returned for our second night, a new staff member was at the front. I asked her when the manager would be in, and she said that they don?t even have a manager?. What?!?It wasn?t until I called my bank and spoke to a dispute specialist that I got my answer: they do an authorization transaction (deposit plus both nights), then the actual transaction. Basically, they will have your total cost on retainer, not just the $100 deposit. Had the staff told me THIS, I would?ve understood and been prepared. Instead they kept running around in circles regarding a manager that may or may not exist. This pushed me nearly $200 into the negative during a vacation, and I lost access to my account. I still have yet to have a staff member be helpful, and instead we?ve felt unwelcome and as if we were inconveniencing everyone just trying to get a clear answer. And did I mention the mold and cracked tiles?
James Thu, 15 July 2021
Dirty hotel room.
Disliked: Tub and sink was disgustingly dirty shower curtain looked like had blood stains on it.
Lucile Mon, 12 July 2021
Disliked: No room keys. Had to be let in each time.
Anonymous Mon, 12 July 2021
James Fri, 2 July 2021
Liked: Staff was friendly
Disliked: Room was dirty, bathtub was covered in black hair, and was peeling. The shower curtain looked as it had blood stain on it.