Best Western Webster Hotel Nasa, Webster

Perfect location for JSC and...

Honest Review

Liked: The location was very good. Despite comments to the contrary, our room was very clean, admittedly the furnishings and carpet are dated and does need updating. Our room overlooked the pool and at no time could we smell chlorine. The breakfast was good, waffles, bagels, bread, small muffins, fresh oranges, breakfast bars, yoghurts, scrambled egg and sausage, fruit juice, tea and coffee aplenty. The first morning they cleared away just before 9.00am however after that every morning they asked if we were finished before clearing. Weekdays 9.00am and weekends 10.00am. We stayed 5 nights, the staff were pleasant. Our room didn't have a plug that worked in the sink, but they quickly arranged a maintenance man who replaced it.
Disliked: We wondered why we did not get housekeeping in our room to start with but apparently the receptionist who checked us in should have asked us if we wanted it. This is the first hotel where we have stayed where we had to request housekeeping. The room was slightly smaller than most large kingsize but actually was adequate. The sink was in the room and bathroom with toilet was separate and quite small but was acceptable for a couple of nights, would have liked a bigger bathroom but it was very clean. No safe in the room, but iron, fridge, coffee making was okay. Yes the rooms and carpets were tired and some staining on carpets but all very clean.

Very poor

Liked: The rooms are very outdated. The ac was unplugged and I didn't know. Called the front desk and she did come snd plug it in. The lamp cord, lamps and desks were dusty and had cobwebs all over them. Liked the nite shift people. But won't stay there again.

Not great

Disliked: Door lock on the room didn't work. Had to keep getting the card reset. Toilet leaked

Very good

Superb

Liked: It was close to everything that my family and I did while there.

Very good

Exceptional

Liked: Very clean

It was convenient and good...

Liked: Breakfast was quite good.
Disliked: My husband complained about a moldy smell.

Liked: Breakfast was okay.
Disliked: Horrible experience nothing was working in the wrong and the front desk agent was very rude. My husband and I had to change rooms 3 times the first night due to water, a/c, and other things not working.