Best Western Watertown/Fort Drum

Staff was nice and the room was clean. Not too bad a place to stay.

Very poor

Liked: Room was spacious
Disliked: No hot water .... AT ALLMattress on sofa bed was so thing and springs were coming through couldn't sleep on it

Superb

Liked: Great parking!
Disliked: First room smelled like cat pee and cigarettes. I requested to move to a second room and it was not clean. The rug was filthy and the rooms are so outdated and need a deep clean. I won’t mention what we found on one of the shower towels. It was disgusting. Also my daughter wanted to use the exercise room. Both the exercise room and pool were closed and we weren’t informed about this until I asked upon arrival. Very discouraged! My daughter and I ended up leaving and driving 2 hours to go back home and never used the room. Uck!! I am not much of a complainer but this place needs some major updating.

Very poor

It was ok, I was...

Liked: breakfast
Disliked: There should be posted in each room that housekeeping services are every 2 days. I did not know that. I had not requested housekeeping for my stay until Saturday. There was none that is when I was informed the room service was only available every 2 days. That should be posted in each room along with the information card that my room had.

Good

Good

Very good

I would go back. Great...

Liked: Service was fantastic. People were friendly and attentive. Breakfast was wonderful with plenty of options. Location is in downtown Watertown, and easy access to where we wanted to go.
Disliked: Our room was clean, but had an aroma similar to that of a smoker's room. It was minor because we didn't spend much time in the room. Also the door handle was loose, but still functional.