Best Western Urban Hotel & Spa

Exceptional

Superb

Liked: The staff were very friendly and helpful
Disliked: The toilet door didn't shut properly (room 111)

Good

Liked: Fantastic historical building 1860.
Disliked: All good

Pleasant

Liked: Very friendly and helpful staff.
Disliked: The air conditioning in our room did not work. The hotel placed a fan in the room, but it didn't make a lot of difference. We had to sleep with the window open, which resulted in ants crawling all over the room, including the bed.

Very good

Good

Disliked: Dinner was not available.

Disappointing

Liked: Spacious room. Tasteful decor.
Disliked: Air conditioning was inadequate and the rooms were too hot. We booked the hotel to enjoy the restaurant, as the reviews were good. However, it was closed during our visit and we only had the choice of burgers or merguez and chips (some other meat and cheeses on platters too). No choice for gluten free. The hotel was also unable to offer parking for the weekend.

Excellent stay

Liked: Excellent staff
Disliked: N/a

Very good

Liked: Secure parking, lovely historic building, 20mins walk to city centre