Best Western Urban Hotel & Spa

Very good

Poor

Liked: The hotel was clean and comfortable.
Disliked: I was charged double. Paid booking.com and on arrival I was told I need to pay for my stay. It ended up costing me twice time the price. I show that money was taken from my account for the room but I was made to pay again.

Good

A good hotel with helpful...

Liked: Really good breakfast, friendly and helpful staff, good secure car parking. The room was warm without being stuffy, clean and comfortable, nice size bathroom and a great shower with plenty of hot water.
Disliked: The rooms were a little noisy, I think this was partly due to the age of the building as the corridor floors were a bit creaky so one can hear people walking past the room, and sometimes upstairs too.

Relaxing

Liked: The staff, hospitality was just amazing ♥️

Superb

Wouldn’t stay again.

Liked: Breakfast was very good, staff were pleasant, especially with our young dog.
Disliked: The room was awful! The bathroom door only opened because the bed was in the way. We had to remove the bedside table and force the bed as far over as possible to allow us to squeeze into the bathroom. Such a shame, Because we would have have recommended it highly otherwise.

Commodo

Liked: Location

Perfect

Liked: Nice and clean
Disliked: Nothing