Exceptional

Superb

Quick trip to visit our...

Liked: The breakfast was very good, with many choices to choose from, but I would have to say the best part of our stay was meeting and talking with the staff. Jessica and 'I think her name is Tammy', were awesome and they did a fantastic job given the situation they were in. Our daughter recently moved to KY, from CA, and because of Jessica and Tammy, we will definitely be staying at the Best Western University every time we visit!!!
Disliked: Everything was great!!!!

Passable

Disliked: Our room was not ready when we arrived even though it was 30 minutes later than our check in time. We were told that it would be 30 minutes to an hour. There were several other people in the lobby who were told the same thing. No one?s rooms were ready.

Exceptional

Liked: Great breakfast!! Very clean room, friendly staff.
Disliked: Only one thing... You need a grab bar near the shower. Seems like it would be easy to slip and fall out of tub or shower

Good

Liked: Pleasant staff
Disliked: Door keys didn?t wor. Had to ask staff to let me in my room. It was an inconvenience

Very good

I was charged and PAID...

Liked: convenient locations
Disliked: my keys did not work so after a long wedding rehearsal i had to walk all the way around building to office and the lady working April 8 pm shift apologize and escorted me back to room but the ?new? key didn?t work either so she again apologized and used a master key so I could enter my room. Why I had her in the room I showed her there was water damage and a whole over the bed...and the bathroom was not clean urine on base of toilet and when you sit on the toilet it rocks back and forth. Very unnerving!! the shower was cutely dressed in a towel fan the coffee pot was very dirty and top was broken off the entire room needed dusted and the a/c heater filters were and I am willing to bet still totally clogged and filthy and it certainly needs a good vacuuming #243in Murray Ky Best Western university inn .

Exceptional