Best Western The Rose & Crown Hotel

Great location, friendly staff

Liked: Great location for castle park concert. Staff super helpful, provided us with crockery and cutlery when we came back with a late night snack.

Really nice good value accommodation

Liked: All good

Very good

It was OK

Liked: It was an old property, but charming
Disliked: Poor room ventilation, dust in the room, very tough with late check out

Very good

It was ok

Liked: Well we were in the annex so didn’t see much of the hotel
Disliked: Room was buy the stairs and people in and out .

Exceptional

Very enjoyable stay

Liked: Property full of character and good bar facilities. Ample parking. Very friendly staff and enjoyable breakfast.
Disliked: Room bit too hot although very comfortable.

Cool Colchester

Liked: The location of the hotel was very central: being about a 15 minutes walk into the centre and a 40 minutes walk to the train station. The building itself was very pretty and old: the downstairs conference rooms used to be a prison! We loved the historical asoects. We would have liked to stay in the older section of the hotel. But we had a nice spacious room in the new part. Breakfast was nice too with lovely cereal and cooked breakfast served in an airy and light room. We liked the kettle with tea bags and milk in the room. The fan was useful too!Staff we met were very friendly and courteous.
Disliked: We wished that breakfast was included in our rate! We paid an extra £12 pp pn for it. The rate rises if you pay in the morning of the breakfast. When we entered our room after check-in, we noticed some dry orange-coloured nuts scattered inside and outside of our room on the carpet. We are surprised that these were missed in cleaning as they were very colourful. These remained unsweetened throughout our two night stay. The toiletries were a bit fiddly to open with wet hands as they had the old-style foil covers. We had to ask for more as only one set was provided for a double room.There is no air con and rhe window didn't open. But fortunately there was a fan we could use. The ventilation after the shower was used was poor.