Best Western The Rose And Crown Hotel Guest Reviews
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|0.5 miles from Tonbridge centre|
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Mark Sun, 17 January 2021
David Sat, 26 December 2020
Mo Thu, 24 December 2020
Rebecca Fri, 18 December 2020
Carl Wed, 16 December 2020
Thank you ?
Liked: The certain member of staff was very friendly and attentive.
Disliked: First room the bath tap was broken
Ann Mon, 14 December 2020
Freindly staff - facilities made...
Liked: Room service with a meal at night - order came quickly and still very hot - had plenty of tea/coffee sachets in room for drinks. Obviously stayed in room due to current situation - but bed and facilities comfortable. Staff friendly on booking in and I felt safe.
Disliked: Tried to contact Reception to book breakfast in room but couldn't get through - however when checking out I was able to pick up a grab&go bag with minimal items- I was unable to stay any longer, although I was offered a space to eat if I had wanted to - had to get off to my appointment.
Martin Thu, 3 December 2020
Cheryl Thu, 3 December 2020
Staff where excellent but room...
Liked: Friendly staff and free car park
Disliked: On arrival the room was freezing, I called the receptionist to advise I was cold. I was told the heating would be override to come on but it wasn?t. The Saturday morning the room was cosy but the next day we were suppose to check out the room had no heating on at all.The room was very outdated, the furniture was mismatched like they bought it from British heart foundation. Blue chairs, yellows curtains with bright red wall. The wardrobe smelt of strong musk so couldn?t hang our clothes up. The bed was joint together in the middle which was very visible and uncomfortable, the bed sheets had stains and holes in them. Towels with lipstick marks on them. The bathroom the grout was badly needing redone which left you feeling unclean after washing. The shower pressure was non existent. I could only upload a few photos but I have plenty more on my phone of the wallpaper peeling of the wall and condition of the bathroom.For the price we paid I could of easily got a cheaper room with breakfast included. But I wanted to stay local, the hotel was very disappointing, we had travel over 8 hours to reach our destination and was gutted at the quality of the room. We were only given one key so I was restricted to the room if my partner left the room as had a funeral to attend. On checking out we weren?t asked about how we found our stay. Also house keeping just let themselves in too on checking out day without any warning. Sadly we will not be back.
Adrian Sat, 28 November 2020
Liked: Bed was excellent
Lee Sat, 21 November 2020
Disliked: I think there should be a refund as no breakfast was provided. Covid or no covid other providers cope