Best Western The Plaza Hotel Honolulu Airport

Disappointing

Great location, but very budget...

Liked: Great location with free shuttle to airport, and easy check-in. A nice pool area
Disliked: Difficult to find our room, and had to go back to reception twice (they eventually showed us a map which made things easier). Air conditioner so noisy we had to turn it off even to watch tv (and definitely couldn’t have it on to sleep, which meant the room got very hot and stuffy). There was a sliding door to outside, but that was almost impossible to move. Big cockroach on the floor when we woke up was a bit creepy. We didn’t realise the free breakfast started so late (7am), which was too late for our flight departure, so didn’t end up having it.

Good hotel near the airport

Disliked: The room was very comfortable but the location was a little isolated.

Pleasant

Liked: Location to airport is very convenient and there’s a free shuttle every hour.
Disliked: It a bit dated. Could do with a fresh coat of paint.

Pleasant

Exceptional

I enjoy the convenience of...

Liked: Automatic upgrade to King Bed was nice
Disliked: Could they please put out some al la carte items such as banana nut muffins or yogurt cups and coffee for those that have to leave early and don't get the luxury of having breakfast when you open?

Great value for Honolulu and...

Liked: Breakfast was outstanding. Lots of variety, good quality, plenty of comfortable seating, staff kept everything well-stocked and resupplied. The facility was pleasant.
Disliked: Access and parking for check-in was a little confusing but worked out. There are homeless people in the area, but the hotel is secure and gates are locked.

Convenient place to stay for...

Liked: Location and free shuttle bus were great. (Paid) early check in and free checkout at 12pm very helpful.
Disliked: No complaints, our expectations were met.