Best Western The Plaza Hotel Honolulu Airport

Convenient place to stay for...

Liked: Location and free shuttle bus were great. (Paid) early check in and free checkout at 12pm very helpful.
Disliked: No complaints, our expectations were met.

It ia better then most...

Liked: It was a great place to stay at It was our 1st time staying there and it's room we're larger then any other rooms near here. We had to rent 3 rooms in case we needed them.amd it was great for the price and location near our venueThe staff and breakfast was awesome as well. They had a variety of eggs and other items that went along with eggs. Besides the oatmeal, cereals and juice coffee The time for the breakfast was a litlle longer then the other hotel down the road. The locals should chose this place if u needed a place near the airport and near the down town area.
Disliked: I didnt have anything that wasn't to like for the price.

Passable

Liked: Comfy bed, great swimming pool and tidy and clean
Disliked: Unfortunately the noise from the road is loud and constant and we couldn’t sleep at all - it spoilt our stay!

Exceptional

Liked: Location, pool, gym and breakfast

Very good

friendly, excellent service

Liked: close to my meeting venue, room was clean, comfortable and daily housekeeping was excellent. Breakfast Buffet was delicious, facility was clean and staff were friendly and helpful
Disliked: Paid parking

Our stay was horrible.

Liked: Close to airport
Disliked: Everything else….staff put us in worse room in property thought they were nowhere close to being fully booked. It was small, filthy, loud, and the beds were uncomfortable. There was a trash compactor that was making loud noise starting at 3:20am….then about an hour later a huge white truck starting unloading and loading materials for the hotel also making a ton of noise. Even the staff were surprised we were placed in the room when we checked out in the morning.

Exceptional

Poor

Liked: Did not have a shower curtain or comforter. Got in around 11:30 pm and asked if we wanted to change rooms because it did not have a shower curtain or comforter. Upon check-in they over charged us even though we showed them we paid through booking.com. We finally got reimbursed after four days.