Best Western St. Louis Inn

Evidence of inadequate management attention...

Liked: Close proximity to major travel routes and to nearby family.
Disliked: Poor management and staff attention to customer needs. Breakfast food availability was poor. Inadequate table and chairs to accommodate breakfast demand by customers. Ran out of eggs by 8 am and no attempt to rectify the problem. Pool out of service, with no expected return date. At check in, staff was unable to activate key cards for our assigned room.

Pleasant

The breakfast was not good

Disliked: The room

Good

Liked: Room size
Disliked: Breakfast and the decor of the room.The pillows were awful 😖.

Passable

Liked: Breakfast was good but I've had better. I just think the property was older and so it needed new carpet. I think the carpets didn't look as clean as they could have. Our room also felt humid which I didn't like. It also had a funny smell but I think it was because it's an older property, maybe?

Very good

Liked: Clean rooms and decent neighborhood
Disliked: Didn’t have enough swimming towels but next time I’ll bring my own

Very good

Good

Liked: Hotel staff was friendly.
Disliked: Musty, mildew smell in pet friendly rooms.

Very good