Best Western Springfield

I recommend this hotel because they have a good attention to the customer and they try to fit your needs.

Liked: The food.
Disliked: They were renovating the hotel and I found the rug dusty.

Super excellent! Staff is the very best. Sonya, at front desk, and Hashiff as my driver for the free shuttle are both the very best. They went out of their way to above and beyond. The best hotel experience ever. Wonderful breakfast too - thank you so much again!

Liked: Yes.

It was very good experience.

Liked: Location , services
Disliked: All basic needs were met from fitness room , breakfast cleanliness , location, safe .

Very good

Disappointing

Liked: Location
Disliked: The swimming pool only opened from 3 to 8 pm. The kids were very disappointed. One very big reason to rent this property was the pool. Stuff is not very friendly,

exactly what we needed

Liked: cleanliness of the room and building, helpful staff, kiosk help
Disliked: need more than one door for entry/exit

Exceptional

Liked: Privacy
Disliked: Someone pulling the fire alarm at 1am for no fire

Good

Exceptional

I was not satisfied and...

Liked: Was very good
Disliked: The reception was bad and not cooperative

Good

Liked: friendly front desk but sometimes they are not physically present, only on video.
Disliked: Not enough personnel, spills on elevator floors don't get cleaned up. I got mild food poisoning from breakfast, I think it might have been the cappuccino where the internal milk tubes weren't cleaned out properly, or they used spoiled mil,