Clean and efficient. It was nice and comfortable.

Disliked: Coffee.

A friend and I were attending the Gluten Free/Allergen Free Expo at the Mass Mutual Center and needed a place to stay for the night. We didn't need anything fancy or expensive, just a place to lay our heads. The Best Western was just what we needed. It was close to local restaurants, and shopping. It was easy to get to, and the rooms were clean. If I ever find the need to stay in Springfield again, I would definitely give them a call.

Liked: Clean; the staff we encountered were very nice and very helpful.
Disliked: I wish there were an indoor pool :(

Superb

Exceptional

Liked: Great girls at the desk and very helpful!!
Disliked: Beds need to be a little more comfortable but over all great.Covid is not helping the staff either.

Very good

Liked: Cleanliness
Disliked: N/A

Exceptional

Disliked: No breakfast.

Very good

TERRIBLE

Liked: The only thing I liked was the Staff!
Disliked: I feel deceived! No Breakfast- No Room Service- very Tiny Room- No Gym- No Computers to use! This all should of been on your Web Site. I?m a Gold Club member and always enjoyed my stays at Best Westerns until this past Weekend, I feel I should be reimbursed with a Free 3 day stay for my inconvenience. If not I will most definitely Never use Best Western again ever. I feel insulted and deceived!

Superb

Superb

Superb