Clean and efficient. It was nice and comfortable.

Disliked: Coffee.

A friend and I were attending the Gluten Free/Allergen Free Expo at the Mass Mutual Center and needed a place to stay for the night. We didn't need anything fancy or expensive, just a place to lay our heads. The Best Western was just what we needed. It was close to local restaurants, and shopping. It was easy to get to, and the rooms were clean. If I ever find the need to stay in Springfield again, I would definitely give them a call.

Liked: Clean; the staff we encountered were very nice and very helpful.
Disliked: I wish there were an indoor pool :(

Very nice.

Liked: I didn't take advantage of the free breakfast but I would like to point out the one staff member I had encounter with was Jeannine the front clerk who was above excellent she was absolutely fantastic and very accommodating she needs to be commended and recognized.
Disliked: Toilet in the room was very low. Uts not a handicapped bathroom but it does need grab bars or something.

Superb

Very good

afgordable clean & comfortable

Liked: the property was clean and convenient. just what i was looking for in a one night stay in the middle of a long road trip.

great clean & comfortable budget...

Liked: we were looking for a place for a quick overnight during a roadtrip. this place was easy to locate and clean. basic comforts & clean. beds were very comfy, and they had sheets and duvets instead of a bedspread, which i much appreciate. our bathroom door was dented, which was strange, but otherwise the place felt very clean and was certainly comfortable. they had breakfast included as well, which was convenient. hot breakfast as well as general continental options. great for a nice budget hotel.

Bad

Liked: Very poor
Disliked: The room was Filthy didn?t change the sheets every three days then when they did change the sheets they turned inside out and then put clean sheets on the bed the bathtub was filthy the bathroom was dirty never stay there again

Adequate?

Liked: location
Disliked: breakfast was awful

Very good

Very good

Liked: Updated room. Very clean and accessible. Restaurants nearby within short drive. Continental breakfast.
Disliked: Pool was not open, no outdoor seating. Unable to walk to restaurants or other attractions.