A friend and I were attending the Gluten Free/Allergen Free Expo at the Mass Mutual Center and needed a place to stay for the night. We didn't need anything fancy or expensive, just a place to lay our heads. The Best Western was just what we needed. It was close to local restaurants, and shopping. It was easy to get to, and the rooms were clean. If I ever find the need to stay in Springfield again, I would definitely give them a call.

Liked: Clean; the staff we encountered were very nice and very helpful.
Disliked: I wish there were an indoor pool :(

Very good

A nice, comfortable, well equipped...

Liked: Breakfast was varied: a wide selection. Eggs, waffles, muffins, bagels, cereal. Staff at front desk was very helpful, friendly and attentive. Truly made my stay special. the swimming pool is very clean and large. Perfect temperature for swimming. Lounges and umbrellas at the side of the pool. Nice little exercise room, with free weights, treadmill. Very good air conditioner and a tv in the work out room Room was comfortable. Beds, bathroom very nice. TV ok. good internet connection. Pool is open til 10 p.m. That's good if you arrive late. The rooms were quiet.
Disliked: I wished that the pool opened earlier. It opened at 10 a.m. checkout is at 11 a.m. The A/C is my room was not cooling the room to my satisfaction. However the woman Lori, at the front desk, wrote that down and would address the issue with maintenance.

Exceptional

Not up to Best Western...

Liked: Nothing.
Disliked: Breakfast area was too small, toaster was broken and food was marginal.

Exceptional

Met our needs nicely

Liked: Hotel was well maintained. Had a nice pool too. Liked the laundry.
Disliked: Clean up around outside

Exceptional

Liked: Front desk guy was friendly & very helpful. Went out of his way to help us.

Very clean and comfortable

Liked: Room was spotless!
Disliked: Could have had more variety at breakfast buffet.

Meh

Liked: The place smelled horrible.
Disliked: Update. Did not smell or feel clean.