Clean and efficient. It was nice and comfortable.

Disliked: Coffee.

A friend and I were attending the Gluten Free/Allergen Free Expo at the Mass Mutual Center and needed a place to stay for the night. We didn't need anything fancy or expensive, just a place to lay our heads. The Best Western was just what we needed. It was close to local restaurants, and shopping. It was easy to get to, and the rooms were clean. If I ever find the need to stay in Springfield again, I would definitely give them a call.

Liked: Clean; the staff we encountered were very nice and very helpful.
Disliked: I wish there were an indoor pool :(

Exceptional

Good

Good

Exceptional

Liked: Comfortable and staff were friendly. Was able to get money back for leaving one night earlier due to an upcoming snow storm.
Disliked: Could not turn on closed captioned for the deaf, watery scrambled eggs

Pleasant

Liked: The staff was friendly. Close to other locations.
Disliked: Some things were questionable whether they were clean or not. Rooms were just okay- nothing special.

Exceptional

Buena

This is our second stay...

Liked: Great stay. Staff nice and friendly. Breakfast area very clean and food was fresh
Disliked: NA

Superb