Clean and efficient. It was nice and comfortable.

Disliked: Coffee.

A friend and I were attending the Gluten Free/Allergen Free Expo at the Mass Mutual Center and needed a place to stay for the night. We didn't need anything fancy or expensive, just a place to lay our heads. The Best Western was just what we needed. It was close to local restaurants, and shopping. It was easy to get to, and the rooms were clean. If I ever find the need to stay in Springfield again, I would definitely give them a call.

Liked: Clean; the staff we encountered were very nice and very helpful.
Disliked: I wish there were an indoor pool :(

Very good

Liked: Near to where we needed to be
Disliked: Breakfast could have been better

Very good

Good

Disappointing

Very good

Good thing it was for...

Liked: The complimentary breakfast was certainly not platable. The elevator was shutdown shortly after we used it due to a malfunction. The furniture on the room was “worn”
Disliked: Complimentary breakfast

Pleasant

I think the staff should...

Liked: shower was very good, breakfast was good
Disliked: no internet for two days , toilet was leaking around the bottom had to keep a bathmat or towel down not to have a puddle of water Biggest problem the elevator was out of service for three days very difficult for my eighty year old husband to walk up the four flights of stairs and carry the luggage down four flights when we were leaving

I wouldn’t stay there again.

Liked: Good location - close to Big E. Comfortable bed.
Disliked: Breakfast past 9:00 amElevator was broken