Best Western Springfield West Inn Guest Reviews
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|1.3 miles from West Springfield centre|
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Kathleen C, Winthrop, MA, visiting MassMutual Center Thu, 30 October 2014
A friend and I were attending the Gluten Free/Allergen Free Expo at the Mass Mutual Center and needed a place to stay for the night. We didn't need anything fancy or expensive, just a place to lay our heads. The Best Western was just what we needed. It was close to local restaurants, and shopping. It was easy to get to, and the rooms were clean. If I ever find the need to stay in Springfield again, I would definitely give them a call.
Liked: Clean; the staff we encountered were very nice and very helpful.
Disliked: I wish there were an indoor pool :(
B Fri, 9 August 2019
Paintingpro Fri, 9 August 2019
A nice, comfortable, well equipped...
Liked: Breakfast was varied: a wide selection. Eggs, waffles, muffins, bagels, cereal.
Staff at front desk was very helpful, friendly and attentive. Truly made my stay special.
the swimming pool is very clean and large. Perfect temperature for swimming. Lounges and umbrellas at the side of the pool. Nice little exercise room, with free weights, treadmill. Very good air conditioner and a tv in the work out room
Room was comfortable. Beds, bathroom very nice. TV ok. good internet connection.
Pool is open til 10 p.m. That's good if you arrive late.
The rooms were quiet.
Disliked: I wished that the pool opened earlier. It opened at 10 a.m. checkout is at 11 a.m. The A/C is my room was not cooling the room to my satisfaction. However the woman Lori, at the front desk, wrote that down and would address the issue with maintenance.
Charles Mon, 5 August 2019
Kip Mon, 5 August 2019
Not up to Best Western...
Disliked: Breakfast area was too small, toaster was broken and food was marginal.
Buye18 Sun, 4 August 2019
Stephen Sun, 4 August 2019
Met our needs nicely
Liked: Hotel was well maintained. Had a nice pool too. Liked the laundry.
Disliked: Clean up around outside
George Mon, 29 July 2019
Liked: Front desk guy was friendly & very helpful. Went out of his way to help us.
Lorraine Mon, 29 July 2019
Very clean and comfortable
Liked: Room was spotless!
Disliked: Could have had more variety at breakfast buffet.
Christopher Sat, 27 July 2019
Liked: The place smelled horrible.
Disliked: Update. Did not smell or feel clean.
Patricia Fri, 26 July 2019
We were thankful for the...
Liked: The room was very clean.
Disliked: The toilet did not flush well. The breakfast area ran out of food.