Best Western Saranac Lake

Passable

Liked: Staff was friendly
Disliked: The room was not cleaned, no new sheets or towels, no garbage removal , after day one of a two day stay. We had to ask staff for fresh towels (which were provided), but no other service provided to the room.

Superb

It was OK, not great

Liked: Breakfast was ok but offerings were inconsistent. The facility was quiet and the staff freindly.
Disliked: It was clean enough but generally run down. Cost is reasonable.

Good

Very good

Would not recommend to anyone

Liked: Location
Disliked: Loud AC. Fridge never got cold so was unusable. Big problem for us. Staff not friendly. Room not ready for check in. Hotel seems way understaffed.

It wasn't worth the price

Liked: Breakfast wasn't ready before checkout
Disliked: Beds and pillows were hard and uncomfortable

Very good

location is the main attraction.

Liked: location was good, and the exterior was so cute! lobby was nice and the fish tank looked clean and well-maintained.
Disliked: It was so dark everywhere! Not enough lights in the room or hallways. The pool water was frigid. The breakfast bar was poor quality, and all the waffle items (syrup, cups, spray and griddle) were out but there wasn't any batter. the staff member just said "there wasn't any" batter. The cereal was stale and damp. The bathroom was super-cramped and there wasn't an exhaust fan to pull out the humidity so the room was a mess. We didn't get any housekeeping service. The outdoor bench and tables were broken and looked crazy