Best Western Rochester Marketplace Inn

Good

Very nice.

Liked: Good value and comfortable room.
Disliked: Breakfast buffet needed quicker restocking. Early crowd should have been foreseeable.

Exceptional

Good

Liked: Big room, clean & comfy.
Disliked: The checking staff was very unfriendly. No luggage cart available.

Friendly staff

Liked: Breakfast was okay but had the same thing every day
Disliked: The time frame of when breakfast is sreved it should be 6am to 11am

Room was generally clean, but...

Liked: Although the room appeared generally clean, both the shower and the toilet bowl showed signs of age, with visible stains that gave an impression of wear rather than freshness. The towels provided were also quite worn and could benefit from replacement to enhance comfort and presentation. Additionally, the bedside lamp was noticeably dusty, suggesting that some areas may not receive thorough attention during regular cleaning. Overall, the space was not dirty, but there is certainly room for improvement in terms of maintenance, detail cleaning, and replacing older amenities to create a fresher, more inviting experience
Disliked: The shower and toilet bowl were old and had visible stains.The towels were worn and in need of replacement.The bedside lamp was dusty, indicating a lack of detailed cleaning.Overall maintenance and freshness of the room could be improved.

Very good

Good

Good

Liked: Breakfast was great! There was a nice selection of food options. Our family was happy. The breakfast attendant was very friendly, and let us know five minutes before she cleaned it up just in case we wanted to get more food :)