Name: Best Western Rochester Marketplace Inn
Address: 940 Jefferson Road, Rochester, NY
Telephone: (888) 323-5826

Best Western Rochester Marketplace Inn Guest Reviews

Overall Average Score:

Good (3.8 out of 5)

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Good

Exceptional

Liked: Big room, comfortable big bed. Good location, lots of restaurants around.
Disliked: no

Pleasant

When I needed something those...

Liked: The beds were great!
Disliked: It was very understaffed, so the lady who cleaned the rooms would also help with breakfast and then check guests in at the front desk. Her name was Robin. She should get an award for all she does. The bathroom was tiny, and the sink was on the outside of the bathroom. It was tough to maneuver around!

Very good

Liked: The location was phenomenal and the rooms were spacious and had what we needed.
Disliked: The shower was a bit slow to drain and one towel had stains on it.

Very good

Superb

Dirty Room and Poor Service,...

Liked: The only positive was the location — there are plenty of places to eat nearby.
Disliked: Our stay at this hotel was extremely disappointing. The room was not clean at all. When we entered, the toilet was visibly dirty. We informed the front desk, and the staff member told us the housekeeping team had already left. He came up with a cloth and spray, clearly annoyed, and pretended to clean it. I understand it may not have been his responsibility, but I also expect to stay in a clean room. No room change was offered, and no real solution was provided. Even the furniture, including the chair, was dusty. One staff member cannot do everything — the hotel is clearly understaffed and poorly managed. Major improvements are needed.