Very spacious, clean and central...

Liked: The staff were very friendly and it was nice to have breakfast included in our stay.
Disliked: Mold in the bathtub and the bathroom layout was strange - toilet and tub in a room with a door and the vanity out side of the bathroom and very small.

Exceptional

Liked: Amazing personnel. Clean and comfortable rooms. This Best Western at Marketplace in Rochester, NY is by far one of the best hotels we stayed at. We used ?brand name suites? in the past but were not even close to this hotel. Thank you Angela, Robin, and Mary Lee.

Great stay thankyou

Liked: Excellent service very welcoming very clean and excellent breakfast.

convenient, know where it is,...

Liked: location OK, breakfast improved--good

Good

Liked: The front desk staff was friendly and smiled. The bed was comfortable with crisp sheets.
Disliked: Where the two parts of the tub that comes together there is a lot of mold the length of the tub.

Good

Liked: Free hot breakfast
Disliked: We were not properly checked in so the hotel thought our room was vacant. Staff walked into our room several times, once at 12:30am while we were sleeping and again the next morning at 10am, while we were showering/changing.

Exceptional

Exceptional