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Best Western Rochester Marketplace Inn eef
Best Western Rochester Marketplace Inn, 940 Jefferson Road, Rochester, NY | Area: Henrietta
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4.2
HOTEL RATING: 
VERY GOOD
4.2 out of 5 (458 Ratings)
11.1 miles from Rochester centre
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Hotel Description
Close to everything and offering sweet amenities like free DVDs free Wi-Fi and evening snacks the non-smoking Best Western Rochester Marketplace Inn is one of the most popular hotels in the area among our guests. The 98 rooms at this three-story hotel are made for cozy evenings in with a 40-inch flat-panel TV DVD player and free HBO plus a refrigerator microwave and coffeemaker. Send the kids to the lobby to check out their favorite DVDs from the extensive library and to nab a couple of free appetizers and desserts while they're at it. If you don't want to participate in movie night there's also free Wi-Fi in your room along with a work desk. Outside your room you'll find an exercise facility a business center a guest laundry and guest computers in the lobby along with free coffee tea and cookies — and in the morning a vast spread of freshly made hot and cold items at the free breakfast buffet. The hotel also offers free parking. Located on a main drag just off the freeway the property is within a five-minute walk of half a dozen restaurants and a couple of markets. Strong Memorial Hospital and the University of Rochester are three miles away. Downtown Rochester and Greater Rochester International Airport are five miles from the hotel.

Check-in time: 15:00   Check-out time: 11:00
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1 room
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2 guests
Amenities View More
y
Free Internet
j
Free Parking
E
Fitness Center
A
Business Center
w
Non Smoking
q
Accessible
x
Free Breakfast
u
Swimming Pool
B
Airport Shuttle
r
Pets Allowed
Other Amenities
` Business Center
` Free Parking
` Laundry
` Newspapers
` Parking
` Room Service
` Air Conditioning
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Dry cleaning
` Internet services
` BBQ facilities
` Vending machine (snacks)
` Bowling
` Heating
` Fax/photocopying
` WiFi
` Shared lounge/TV area
` On-site parking
` fitness center
` golf course (within 3 km)
` All Spaces Non-Smoking (Public and Private)
` Baggage Storage
` Facilities for Disabled Guests
` Family Rooms
` Non-smoking Rooms
` Safe
` Vending Machine (Drinks)
` WiFi available in all areas
` Free WiFi

Best Western Rochester Marketplace Inn Guest Reviews

OVERALL AVERAGE SCORE: 
VERY GOOD (4.2 out of 5)

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2.5

Fair - 2.5 out of 5

Elsie Tue, 2 June 2020

Expected more amenities

Liked: Bed was comfortable, towels clean, white and fluffy. The shower worked well. It was nice that the fan on the A/C unit could be run on constant all night.
Disliked: No breakfast available, no coffee in reception area, and no newspapers. All of these were listed on the web site as on offer. Worst of all no housekeeping. We made our own bed, removed our own trash, had to hunt down fresh towels, and were not offered new shampoo, conditioner and lotion. We ran out of those on the first day of a three day stay. When we checked in it would have been nice to be alerted to these things. There was rarely anyone on the reception desk, just a notice saying someone would be back in 15 minutes. We understand about the precautions taken during the Covid crisis. It seems the hotel is being run on a skeleton staff. We are in Phase Two of NY State opening up again. Our stay was, on the whole, disappointing.

2.5

Fair - 2.5 out of 5

Dennis Tue, 2 June 2020

Won?t return. Very disappointed.

Liked: No food service
Disliked: No room service due to virus. Hard to get towels and other supplies. Dope smokers in room next to me.

4.5

Wonderful - 4.5 out of 5

Regina Wed, 27 May 2020

Great stay as always. I...

Liked: It was very comfortable and very clean

4

Very Good - 4 out of 5

Regina Wed, 27 May 2020

I stay here a lot...

Liked: The staff was very nice and she gave good service. She let us know where all the curbside pickup food places were and very apologetic about the breakfast due to covid-19. We appreciated her trying to make things as comfortable as possible.
Disliked: No complaints it was a comfortable visit.

3.5

Good - 3.5 out of 5

Ron Tue, 26 May 2020

Value over friendly

Liked: Price, cleanliness
Disliked: Front desk person was very uninterested in settling us in.

0.5

Poor - 0.5 out of 5

Solmaz Tue, 26 May 2020

It was dirty and the...

Liked: Lady at check in. Nothing good about property and room???????? will never go there again!!
Disliked: Everything! Ok

4.5

Wonderful - 4.5 out of 5

Syreeta Mon, 25 May 2020

Superb

1

Poor - 1 out of 5

Anonymous Sun, 24 May 2020

Not worth the price

Liked: Not much
Disliked: Key cards barley worked when I was there , gm was very rude and short. However, was very clean. Still not worth the money with the rude staff.

4.5

Wonderful - 4.5 out of 5

Maureen Tue, 19 May 2020

Superb

4.5

Wonderful - 4.5 out of 5

Tamara Tue, 19 May 2020

Superb

Liked: Clean
Disliked: Not much for deaf fam but good place too expensive

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Best Western Rochester Marketplace Inn 940 Jefferson Road, Rochester, NY