Best Western Riverside Inn

non smoking room smelt like...

Liked: large pool, nice stafff
Disliked: smell

Pleasant

Liked: The location and the breakfast.
Disliked: The room smelled and the hallways smelled smoky and moldy. Ice machines broken and had to go to building across the way. Fitness center treadmill did not work and no weights. Shower would not turn on till repairman came and yanked real then it worked.

Good

Liked: Breakfast was decent, and both check-in and check-out were quick and efficient.
Disliked: Unfortunately, the strong smell of cigarette smoke really spoiled my impression of this hotel.There was a very strong odor in the room where check-in and check-out take place, as well as in the hallways. It was quite unpleasant and unexpected.

Exceptional

Liked: Nice location
Disliked: Non-smoking room smelled like smoke

Overall, OK because of the...

Liked: Good breakfast, comfortable bed clean rooms
Disliked: Location was a little sketchy

Very good

Fantastic Staff and Clean linens!

Liked: The bed was wonderful, comfortable and clean. Breakfast was good too, lots of variety. Staff is fantastic, everyone is very friendly and helpful.
Disliked: The breakfast room was confusing with the different stations in different areas. Not enough room to sit for breakfast. Ice machine was broken. Slight smell of dampness/mold in the room.

Pleasant

Liked: The customer service was very nice.
Disliked: My room had moisture inside. It seemed like everything was damp.

Exceptional