Best Western Premier - The Tides, Orange Beach

Overall, nice but it could...

Liked: Enjoyed location and view
Disliked: One of the elevators was not working , so it take longer to go up and down

Exceptional

Liked: Right on the beach, convenient to shopping and restaurants and the views were beautiful.
Disliked: The elevators were a bit slow.

Orange Beach 2019

Liked: The staff was very helpful and nice. The breakfast was great and the view was beautiful. The beach was pretty quiet and not as crowded. We saw dolphins daily from our balcony.
Disliked: One elevator was broken our entire stay which only left one available. Took the stairs most of the vacation.

Exceptional

Liked: Buffet breakfast was wonderful. Someone broke a glass at the table next to us and the staff hurried over and cleaned up the mess spotless. Staff was super nice and helpful.
Disliked: I honestly can?t think of anything I didn?t like.

The beach and view were...

Liked: The view at breakfast was absolutely beautiful! The staff was friendly and nice! The room was clean and nice. Could not beat the view from the room either. And of course the beach and pool were beautiful!
Disliked: There were only two elevators in the hotel and one was broken so to get anywhere quickly we had to use the stairs. Complimentary breakfast was good but there was nothing left at 8:30 and breakfast is from 7-10am. They were not replenishing the food or drinks fast enough to accommodate the guests.

Great except for the elevators....

Liked: Loved the breakfast and the housekeeping! Both were awesome!
Disliked: The slow elevators for the amount of people using them. No indication from the floors if it was going up or down. That?s the only complaint we had. Loved our stay except for the elevators.

Very good

Exceptional

Horrible

Liked: One girl was nice to us the entire time. Her name was Rhianitra Ibelieve.. She needs a raise and jeana's job!!!
Disliked: Our refrigerator never worked the entire vacation. They never offered usanother one. They sent man to defrost it with a hair dryer and then heleft. We lost about $100 of drinks and food. Tasha, the rudest womanyou've ever met, was overjoyed to get to tell him my room was stillnot ready to check in after 4pm!!! The manager, Jeana, speaks verycondescendingly if you have any complaints about anything!! She actuallygot mad at me bc I was mad about the refrigerator!!! The elevatorsinspections are both past due and one elevator scares you to deathbecause it wont open. We will never ever stay here again!! Oh and btw,dont plan on using the hot tub. It stays full of small kids and evenbabies in diapers at times. Disgusting breeding ground for infection andillness!!! I would rate this hotel a zero if possible!