Best Western Premier Richmond City Gateway

All in all we were very pleased. Considering how inexpensive the rate was, we were a bit nervous about the quality of the hotel, but we were both very impressed upon arrival. I would definitely return.

Liked: Very nice staff; the room was very nice; very cheap rate and they included a $20 voucher for breakfast in the morning which was a very great deal and the breakfast was outstanding.
Disliked: It was a little further from the venue then we thought and therefore a more expensive cab ride, but considering it was still only $25 each way which isn't terribly expensive.

The TV in the room didn't work along with a lamp in the room; there were problems in the business room therefore I missed the event I was traveling for and to top it off the $20 breakfast voucher we received at check in we could not use due to the restaurant closing at 10:30, when the voucher was vaild until 11am and the hostess was rude when informing us. Overall my stay at this Holiday Inn was horrible.

Place was hard to find...

Liked: Breakfast was good, but when you have two bus loads of young people (teens?) It can be a bit crowded ?!
Disliked: Room in the first floor was quiet and convenient.

Almost lost my room and...

Liked: The bed was comfortable. I love that I had a first floor room. It was peaceful. You had easy access to the main highway. Morning staff was very pleasant.
Disliked: So hopefully everyone reads this when you are booking through this app. Don't ever pay through the app an expect it to show up at the property you are staying at. I had the worst, probably traumatic time trying to prove I already paid. I would have been able to handle the situation better if staff wasn't so cold towards me. A "Miss Mason let me try to help you figure it out dont worry" would have been comforting as I was freaking out and really losing it because I felt helpless I thought I was going to lose my money and not get my room. I was so frantic that I couldn't find the number to get help. Finally the clerk managed to find it but it took Booking.com forever to answer their line. Mind you, I got the room because I wanted to get away from all the stress and strain I been going through and going through this situation with the hotel stressed me out more I wanted to cancel and get another hotel next door but this hotel will charge you for canceling so I had no choice. I don't blame the hotel for booking.com error, but I do fault them for the cold shoulder clerk's that could have made the situation move quicker, easily and nicer. If I was a hotel clerk and seen my guest freaking out and crying after they proved that they actually paid, I would have went above and beyond to make sure she gets into her room even if it meant I called booking.com myself. Anything yo reassure that I care. My room was not as clean as a 161.00 dollar room should be. Crumbs in the chair, floor dusty, a stain on the sheet lucky for me it was at the foot of the bed. Bathroom was not good but I seen worse. The tub floor was oddly uneven. Like a dip or something in the tub. So when you take shower, water builds up in that dip, gross. But other than that like I said I seen worse and in the end I got my rest, I was at peace and don't wish what happened to me happen to anyone else. So glad I wasn't from out of town I would have really been panicking.

Very good

Liked: The room was very nice: clean, comfortable bed, and nice bathroom.

Superb

Superb

Exceptional

Very good

Liked: Hot breakfast was great

I hated it

Liked: The toilet was running the whole night and loud
Disliked: Not clean

Exceptional