Best Western Premier Richmond City Gateway

All in all we were very pleased. Considering how inexpensive the rate was, we were a bit nervous about the quality of the hotel, but we were both very impressed upon arrival. I would definitely return.

Liked: Very nice staff; the room was very nice; very cheap rate and they included a $20 voucher for breakfast in the morning which was a very great deal and the breakfast was outstanding.
Disliked: It was a little further from the venue then we thought and therefore a more expensive cab ride, but considering it was still only $25 each way which isn't terribly expensive.

The TV in the room didn't work along with a lamp in the room; there were problems in the business room therefore I missed the event I was traveling for and to top it off the $20 breakfast voucher we received at check in we could not use due to the restaurant closing at 10:30, when the voucher was vaild until 11am and the hostess was rude when informing us. Overall my stay at this Holiday Inn was horrible.

It was a very nice...

Liked: It was very clean the bed was comfortable the pillows were awesome

Exceptional

Exceptional

Passable

Disliked: Room had a musty smell.

Humid

Liked: We liked the tile floors and the size of the bathroom. The staff were very nice. The room was clean. The complimentary breakfast was nice.
Disliked: Our room was very humid even with the AC running. The bedding on both beds were clean, but felt slightly damp. We joked that we were sleeping in a terrarium.

If changes are made with...

Liked: The property was nicely located to the highway.
Disliked: We had 2 rooms. Both sinks clogged terribly, one had a pipe leaking on the bathroom floor, the other had the ac unit leaking on the floor. We were given another room but only after the GM had to be called after hours.

Decent for the price, but...

Liked: Pleasant staff, very good breakfast, clean room
Disliked: Needed updating and maintenance . The faucets in our room were loose. The tub was old and peeling

Horrible

Liked: We did not stay at the property. First room smelled like cat urine, they gave us another room and on another floor and smelled the same way. We booked another room at the holiday inn and stayed there instead.
Disliked: Same as above and still haven’t been refunded

Very good