Best Western Premier Richmond City Gateway

All in all we were very pleased. Considering how inexpensive the rate was, we were a bit nervous about the quality of the hotel, but we were both very impressed upon arrival. I would definitely return.

Liked: Very nice staff; the room was very nice; very cheap rate and they included a $20 voucher for breakfast in the morning which was a very great deal and the breakfast was outstanding.
Disliked: It was a little further from the venue then we thought and therefore a more expensive cab ride, but considering it was still only $25 each way which isn't terribly expensive.

The TV in the room didn't work along with a lamp in the room; there were problems in the business room therefore I missed the event I was traveling for and to top it off the $20 breakfast voucher we received at check in we could not use due to the restaurant closing at 10:30, when the voucher was vaild until 11am and the hostess was rude when informing us. Overall my stay at this Holiday Inn was horrible.

Exceptional

Very good

Liked: Hot breakfast was great

I hated it

Liked: The toilet was running the whole night and loud
Disliked: Not clean

Exceptional

Exceptional

Superb

Pleasant

Liked: The hotel is nice and comfortable.
Disliked: The bathroom and the floors were dirty.

I felt like it was...

Disliked: Staff was not friendly and we had a noise like a air compressor go off all night we were in room 103. Did not sleep for two nights. The lamps and plugs did not work by the bed side.

Exceptional