Name: Best Western Premier Richmond City Gateway
Address: 4303 Commerce Road, Richmond, VA
Telephone: (888) 323-5826

Comfort Meets Convenience Just Outside Downtown Richmond

Best Western Premier Richmond City Gateway

Why Concert-goers love it

24-hour front desk service

Who this Hotel is great for

Groups of friends who want affordable convenience with space to relax

Solo travelers chasing bucket-list performances

Couples planning a weekend getaway with a concert highlight

Fans needing quiet after a night of loud music

Budget-conscious music lovers who still want comfort and style

Food and Drink Options

Nightlife Options

What People Say

clean, spacious rooms

easy access to downtown

ample free parking

comfort of the beds

quiet atmosphere

Areas for Improvement

The Bottom Line

clean, quiet, and convenient base

Best Western Premier Richmond City Gateway Guest Reviews

Overall Average Score:

Good (3.7 out of 5)

Write a review

All in all we were very pleased. Considering how inexpensive the rate was, we were a bit nervous about the quality of the hotel, but we were both very impressed upon arrival. I would definitely return.

Liked: Very nice staff; the room was very nice; very cheap rate and they included a $20 voucher for breakfast in the morning which was a very great deal and the breakfast was outstanding.
Disliked: It was a little further from the venue then we thought and therefore a more expensive cab ride, but considering it was still only $25 each way which isn't terribly expensive.

The TV in the room didn't work along with a lamp in the room; there were problems in the business room therefore I missed the event I was traveling for and to top it off the $20 breakfast voucher we received at check in we could not use due to the restaurant closing at 10:30, when the voucher was vaild until 11am and the hostess was rude when informing us. Overall my stay at this Holiday Inn was horrible.

If changes are made with...

Liked: The property was nicely located to the highway.
Disliked: We had 2 rooms. Both sinks clogged terribly, one had a pipe leaking on the bathroom floor, the other had the ac unit leaking on the floor. We were given another room but only after the GM had to be called after hours.

Decent for the price, but...

Liked: Pleasant staff, very good breakfast, clean room
Disliked: Needed updating and maintenance . The faucets in our room were loose. The tub was old and peeling

Horrible

Liked: We did not stay at the property. First room smelled like cat urine, they gave us another room and on another floor and smelled the same way. We booked another room at the holiday inn and stayed there instead.
Disliked: Same as above and still haven’t been refunded

Very good

Pleasant

Liked: Close to highway. Room was good with 2 beds.Staff was pleasant.
Disliked: Bathroom sink drain was not cleaned. One bed sheet was stained. Breakfast ran out of eggs and sausage and took a while to refill.

Exceptional

Liked: Pleasant and quiet environment, best simple breakfast.
Disliked: No such thing.

Place was hard to find...

Liked: Breakfast was good, but when you have two bus loads of young people (teens?) It can be a bit crowded ?!
Disliked: Room in the first floor was quiet and convenient.

Almost lost my room and...

Liked: The bed was comfortable. I love that I had a first floor room. It was peaceful. You had easy access to the main highway. Morning staff was very pleasant.
Disliked: So hopefully everyone reads this when you are booking through this app. Don't ever pay through the app an expect it to show up at the property you are staying at. I had the worst, probably traumatic time trying to prove I already paid. I would have been able to handle the situation better if staff wasn't so cold towards me. A "Miss Mason let me try to help you figure it out dont worry" would have been comforting as I was freaking out and really losing it because I felt helpless I thought I was going to lose my money and not get my room. I was so frantic that I couldn't find the number to get help. Finally the clerk managed to find it but it took Booking.com forever to answer their line. Mind you, I got the room because I wanted to get away from all the stress and strain I been going through and going through this situation with the hotel stressed me out more I wanted to cancel and get another hotel next door but this hotel will charge you for canceling so I had no choice. I don't blame the hotel for booking.com error, but I do fault them for the cold shoulder clerk's that could have made the situation move quicker, easily and nicer. If I was a hotel clerk and seen my guest freaking out and crying after they proved that they actually paid, I would have went above and beyond to make sure she gets into her room even if it meant I called booking.com myself. Anything yo reassure that I care. My room was not as clean as a 161.00 dollar room should be. Crumbs in the chair, floor dusty, a stain on the sheet lucky for me it was at the foot of the bed. Bathroom was not good but I seen worse. The tub floor was oddly uneven. Like a dip or something in the tub. So when you take shower, water builds up in that dip, gross. But other than that like I said I seen worse and in the end I got my rest, I was at peace and don't wish what happened to me happen to anyone else. So glad I wasn't from out of town I would have really been panicking.