Everything was excellent. Awesome place. Must try if in this area!

Disliked: Was perfect!

Disappointing

Liked: The convenience of everything around
Disliked: First the desk person who's name was Richard had a personality that was nice nasty He was so rude my sister and her family and another family member stay here and each one of us encounter him. I am a diabetic and didn't have a refrigerator in my room my husband ask him if he has rooms with refrigerator and microwave in it he said yes they yes very short all answer a were short. And we went out and another couple was having an issue with whom. My family will mot stay here again I actually have a reservation for May 14-16 I will be cancelling this stay I just checked out And this same guy did not even acknowledge me and another customer standing there so disrespectful

Good

Exceptional

Passable

Disliked: Manage Richard seemed to not like his job and was very rude when I called down to ask for a late checkout. He had a very nasty attitude overall. Please send him back through customer service training.

Staff was very helpful and...

Disliked: the grab and go breakfast was a joke. I'm used to a buffet breakfast, even if it's small. A large,hard apple, a small granola bar and packet of oatmeal (?) was NOT a grab and go breakfast, by any means! Muffins, bagels, something! should have been offered that was edible. Bananas, etc. Also, the room was only cleaned one time in my 4-day stay--the day before I was to leave. I ran out of coffee--not good.But the front desk gave me some.

Hidden fees

Liked: Only issue we had is the hidden fee deposit for $50 per Night. Otherwise the hotel was okay we have stayed at nicer best Western hotels before this one was just okay
Disliked: Only breakfast allowed was in a brown paper bag due to covid restrictions with a weird tasting apple and a decent muffin

Was sufficient,cozy and comfortable but...

Liked: The hotel staff especially Kavary at the front desk were very helpful. We ran into quite a few problems as a result of the property infrastructure like room keys, plumbing issues etc but every single time the service and assistance provided and solutions offered were quick and efficient. Tells me you guys are willing to solve problems which overshadowed all the little glitches with the place
Disliked: Breakfast was below average even for covid standards. Pantry was not being refurbished with creamer and other stuff . No free water to drink in the room. Our plumbing went broke and they replaced the room. Had to go up and down a few times (5times on the first day) to keep getting my room key re magnetized to open it.

No Comfort

Liked: Eventhough the bathroom was outdated and worn, it was clean. The location of the hotel is excellent.
Disliked: The room had not been dusted (the headboard, dresser, table). The furniture was worn. The sheets have been used too often, they were worn as well. I couldn't tell whether the bed blanket was clean or not because it had spot on it. I removed all of the cover and slept on the worn sheets. The room itself provided no comfort.

Superb

Liked: It was in a great location. I will stay there again.