Best Western Pony Soldier Inn-Airport

Good

Exceptional

Liked: Pool and hot tub working as well as the elevator

Exceptional

Exceptional

Exceptional

The stay is awfull, especially...

Liked: Nothing, I didn't have a chance to check anything to like
Disliked: Staff communication should be definitely better. We booked this reservation with "pet-friendly" filter to have an opportunity to stay with our cat. During check-in we found out that "pet-friendly" means "dog-only-friendly" in this hotel and they refused to check us in. But the issue mainly isn't about the hotel's pet policy, but the way it was communicated by the staff member on the front desk. This employee wasn't empatic at all, as we had 7 bags, 2 backpacks and 1 cat, so it was really hard to get to the property. And as a response, we just getting "no, no, no" or "you can go and sleep in the airport" in a very unpleasant, oppressive, even sarcastic manner, without providing any support, help or solution. There were some attempts to find another hotel for us, but after 2 tries he gave up. We had a flight the next day, and again with lots of heavy bags, so it was really stressful to have one more problem on our shoulders. It's unacceptable to treat your clients like that who already payed money. It's actually unacceptable to treat any person like that. Thank you Booking and hotel staff member who worked on the next day for helping with reservation closure and initiating a refund for it.We stayed at other Best Western hotels before with a really good experience, but it was the last time we booked there.

Exceptional

Don’t stay here, the pictures...

Liked: The staff was pleasant.
Disliked: The pool and hot tub are green from scum and not the tiles in the bottom. Everything was falling apart. There were crank heads walking around the property at all hours. The shuttle couldn’t find us when we arrived. There was nothing left at breakfast to eat, a few scraps of bacon, some potatoes and enough batter to make half a waffle. The orange juice was slightly off color water. The bed was tiny and hard, there pillows were like rocks.

Very good

Liked: Breakfast was good but i would suggest serving gravy with the country fried steaks! Room was clean and comfortable, nice pool
Disliked: Had a 2 bed room and the room only had 2 bath towels and 1 each of the others so i had to ask for additional, also staff at check in seemed overwhelmed and not too friendly