Best Western Pontiac Inn

Exceptional

Exceptional

Very good

Very good

The furnitureis broken, dust and...

Liked: The hotel manager yells at customers and waves his hands near his face.
Disliked: The problems started from the very beginning. Room 215, where we were placed, was in a terrible state: the door to the wardrobe was completely broken, the curtains were torn off, there was dust everywhere, and the bathroom was dirty. We returned to the reception, and they changed our room 207. But after the manager's hysterics, who tried to prove that the wardrobe could be fixed, the dust was blown off it and the curtain was rehung. Why this was not done before the guests checked in is unknown. In addition, as we already saw in the lobby, the manager simply yelled at an elderly man who had questions about an error in the bill. With shouts and rudeness, they gave us another room 207, in which most of the furniture was broken: a table, a chair, and the door to the bathroom did not close at all. We smiled because we did not want to listen to emotional squabbles and raised voices from the manager.In the morning, we noticed that the hotel had charged the payment twice from two different cards. The reason for this was some kind of system failure: the payment terminal showed a successful payment, but for some reason the staff asked to make a repeat payment with a different card. We showed the staff two receipts for the payment and the debiting of funds from our accounts. The manager came running again and instead of apologizing and solving the problem, he immediately started yelling at us. He also started waving his hands in front of our faces, behaved extremely aggressively, yelled at us and provoked a fight, despite the fact that we asked him to calm down and fulfill his obligations to clients. We were forced to call the police, and only after their arrival did the manager start to behave calmly.But the problem remains: two funds were debited from two of our cards. We demand an apology from the manager for his behavior. We demand an immediate refund.

Very good

Very good

Liked: Great location, nice room. Staff was very friendly and we enjoyed our stay. We would go back again if the construction wasn't so bad in this direction
Disliked: Breakfast wasn't great, but we ate out at a nice restaurant not far from the hotel. I never really care for continental. The construction north of the hotel was so bad we went a different direction the next time. It added 2 hours to our drive. We Avoided any city areas on way home..

Jennifer was great and the...

Liked: The room was clean and breakfast was good
Disliked: The elevator is in the wrong place. I should of asked for a handicap room.

Superb