Best Western Plus Winter Haven Inn & Suites

Very bad exp. Won’t return.

Liked: The pancakes were good
Disliked: I asked for a quiet room but got one with adjoining door. I could hear the person using the bathroom as the door must be located close to their bathroom The TV stopped working had to ask three times about it. Finally gave up. It came back on later in the day but after 5 hours with no TV The pool is not clean. Hair and old bandaids were in the pool. It’s in bad shape. The breakfast was bad the muffins were stale. The eggs just awful but the pancakes were good The fruit bowl was always empty The paper plates were very thin so you had to use three. Maybe just get thicker ones or real plates

Bad

The location was great, however...

Liked: The location
Disliked: The breakfast

Exceptional

It was great stay for...

Liked: Location is perfect for our Legoland trip. Staffs are very nice & approachable. Room is clean. They change out your towels and trashes everyday if you wish to. Breakfast is okay.
Disliked: Housekeeping will tidy up your bed, change your towels and trash but they don’t clean the floors. Breakfast is okay however spicy stuffs should be labeled and shouldn’t be served in the morning.

I would choose it again....

Liked: the place is very close to everything, restaurants. LEGOLAND, Walmart, Publix , even hospital if needed.
Disliked: "Overall, everything was excellent. The breakfast was good, though there’s some room for improvement—it could be upgraded slightly to match the high quality of the rest of the experience."

The hotel was nice.

Liked: The property is very clean.
Disliked: N/A

Exceptional

Exceptional